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Please note: This position is located in Hong Kong

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

About Executive Education
The Executive Education Center originated in Ann Arbor, MI, USA in 1935 and by the 1940’s was offering an array of courses, workshops, and conferences with an overwhelming response from corporations. Today, the Center offers approximately 30 different public program offerings and a variety of custom programs annually serving several thousand business executives around the world.  We deliver programs globally, wherever our corporate clients request. We are proud that both our open enrolment and custom programs for Executive Development are highly regarded.  Leadership Excellence Magazine consistently rated Michigan’s Executive Education Leadership Development programs #1 from 2008-2013 (ranking has been discontinued.) The Financial Times ranks Michigan Ross Executive Education among the top 10 providers in the world.

Purpose
The Program Director has responsibility for the success of Open Enrollment Executive Education Programs. Success is measured by class participant numbers, financial results, participant satisfaction and other criteria identified as important to the Ross school.

This position reports to the Executive Director for the APRO region based in Hong Kong. This position works closely with a) internal and external marketing specialists, b) program directors, c) program managers and coordinators, d) faculty directors and faculty instructors, and others, possibly including, for example, executive coaches and representatives from partnering organizations.

Has budget and margin responsibility for his/her portfolio and each individual program in it. Along with faculty director, has responsibility for participant satisfaction. Identifies companies that are regular senders and uses Key Account approach to sustain and grow the accounts. The program director is the internal expert on his/her set of programs. S/he will know the program content thoroughly, and will have a deep understanding of the target audience, the reasons they attend, and the benefits they and their organization(s) gain from program participation.

Responsibilities*

Revenue and Margin Generation

  • Establish relationships with companies and enlist their selection of Ross OE programs for their employees to attend. Meet regularly with companies to discuss their leadership and talent development needs and offer solutions comprised of open enrollment programs wherever it makes sense. Develop strategic account plans and manage the company relationships as key accounts.
  • Establish relationships with individuals who are attending or are interested in attending programs, discuss their development needs and offer solutions comprised of Ross programs where applicable.
  • Handle incoming requests for information about the program where appropriate; counsel individuals as to best-fit programs for them based on their needs.
  • Work with program managers and faculty directors to create program pro-formas and to ensure program expenses are on budget and margin targets are met.
  • Introduce our EE capability in custom work, provide appropriate industry or content examples of successful custom programs and relationships in the APRO region, ME or US to establish our credibility as a potential partner.
  • Escalate custom leads to the APRO Executive Director.
  • Go on joint business development meetings with the APRO Executive Director to learn about custom programs and the custom selling process.
  • Participate in the RFP and proposal process for custom programs.
  • Actively explore and promote opportunities for custom programs at client visits where appropriate.

Marketing

  • Contribute to the strategy and execution of marketing of campaigns.
  • Work closely with marketing leaders (internal and external experts) to develop comprehensive, multi-faceted marketing plans for each program offering; analyze and measure results of the marketing efforts; adjust marketing efforts according to previous results.
  • Collect market data from client meetings, competitor conversations to help inform AA and APRO of market trends and shifts.
  • Attend events for networking activities; speak/present at events.
  • Participate in other activities designed to garner interest in, and attendance at, our open enrollment events.
  • Attend conferences, seminars and events to help promote open and custom programs.

Portfolio Management and Innovation 

  • Understand competitive landscape and trends. Position programs effectively in marketing and business development efforts.
  • Work with faculty directors and instructors and with other EE team members to evaluate program and portfolio performance, determining which programs should be kept and which eliminated from or changed within portfolio.
  • Add new programs to the portfolio.
  • Work with faculty to devise and incorporate new pedagogically sound activities to include in existing programs, in line with Michigan Ross’s standards for active/action learning. In short, co-create meaningful learning experiences in the open enrollment arena.

Customer & Client satisfaction; Quality

  • Work closely with program managers on program execution, participant engagement, and budget management.
  • Take lead role on follow-up and management of corporate senders, include faculty as appropriate.
  • Follow up to ensure programs meet participant expectations; and make adjustments if programs have fallen short.

Special Assignments

  • Participate in projects relevant to the promotion and improvement of Executive Education/Ross School of Business including, special projects

Required Qualifications*

  • Bachelor’s Degree and minimum of 6 years of experience preferably in a corporate learning or executive education environment or equivalent combination of education and related experience.
  • Contributes to a positive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
  • Client relationship development with executives and learning leaders in large global firms with well-developed learning strategies
  • Program design (of management/executive level learning experience)
  • Knowledge of adult learning theory and practices
  • Ability to engage with sophisticated clients (e.g., Vice President and above, in Human Resources but also the full range of business functions)
  • Ability to design programs and innovative learning experiences
  • Demonstrated project management and organizational skills; strong attention to detail
  • Demonstrated ability to manage multiple projects with tight deadlines and consistently meet deadlines
  • Ability to work independently and to exercise initiative
  • Team-oriented, flexible and customer-service oriented manner
  • Proven ability to successfully interact with a diverse group of people
  • Excellent communication skills, diplomacy, discretion, and presentation skills
  • Ability to work effectively in a dynamic environment with multiple and sometimes conflicting priorities
  • Ability to work effectively in a high-stress fast paced environment
  • Excellent analytical, problem-solving and decision-making skills
  • Experience in strategic planning and execution
  • Candidates must have a proven track record in fiscal management 
  • Proficiency in MS Office applications (Word, Excel, PowerPoint)

Desired Qualifications*

  • Graduate degree in business (MBA) or related field or equivalent
  • Demonstrated managerial and team leadership skills

Additional Information

Skills Testing
Skills testing may be required.

Physical Demands/Work Environment 

  • Requires the ability to travel to various locations to conduct work
  • The person in this position routinely communicates with Faculty and Corporate Executives
  • The person in this position routinely presents at events and client engagements
  • The person in this position occasionally moves through the facility to attend meetings/events and access files or information
  • The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues for programs or other events.
  • Domestic and/or international travel is required
  • Will require work during early mornings, nights, and/or weekends
  • May require on-call hours

Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment. The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.