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Job Summary

The Northville Health Center is an Ambulatory Care facility comprised of clinical and diagnostic services, dedicated to providing high quality health care services for adults and children. The 2-story facility is located at the corner of 7 Mile and Haggerty in Northville Township. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. Excellent service is an expected and integral part of the Northville Health Center culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume.The cover letter should address each of the following points:

  1. Describe your background and qualifications and why you believe you would be a good fit for this position at the Northville Health Center.
  2. Outline your service excellence skills and experiences which would be applicable to this position.
     

Responsibilities*

Serve as an essential member of the Northville Health Center Leadership Team, supervising the day to day operations within the NHC Ophthalmology suite. Selected individual will be responsible for coordinating Ophthy technician schedules, managing requests for time off, and ensuring adequate coverage within the Ophthalmology Clinic. Manage the scheduling of all ophthalmology surgeries and obtain and process prior authorizations for scheduled surgeries and procedures. Provide faculty administrative support, manage MiChart Admin Inbasket, train staff and promote practices for patient center excellence. Ensure that patients with urgent needs are scheduled appropriately, and monitor patient access, patient flow and patient wait times to optimize patient care experiences. Serve as a point of contact for complicated issues and patient concerns. Manage faculty schedules, including adjusting existing templates, adding new days and closing days. Monitor faculty time away calendars. Collaborate closely with faculty, allied health, and administrative staff.

Selected candidate will work as a functional supervisor, leading daily huddles, embracing and incorporating "Lean in daily work" concepts.

Required Qualifications*

  • Individual must exhibit strong leadership skills, possess a professional and positive image when interacting with patients, faculty and staff.
  • Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population and effectively manage and lead staff.
  • Must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast-paced environment. 
  • In addition, candidate must demonstrate flexible and creative problem solving skills, proficient computer and keyboarding skills, and excellent attendance.
  • High school diploma or GED. 

Desired Qualifications*

  • Previous supervisory experience.
  • BA or BS degree with experience in health care setting.
  • Certification through the Joint Commission on Allied Health Personnel in Ophthalmology at the Certified Ophthalmic Assistant level.

Work Schedule

Monday- Friday with potential future expansion to include evenings.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.