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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Library is one of the world’s largest academic research libraries and serves a vibrant University community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the University’s world-changing work and to serve the public good, the Library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

The Consultation Coordinator participates in the implementation of new consultation programs in the University of Michigan Library, and will have a significant role in this transformation. The Consultation Coordinator in the Connected Scholarship team coordinates activities and tools around the provision of consultation services that enable exploration, creation, and sharing. These services are supportive of multiple modes of inquiry, scholarly content discovery and applied learning. The Library provides these services to empower researchers, scholars, and learners to be successful in their academic careers and beyond.

The Consultation Coordinator supervises a team of staff and student assistants who provide direct consultation and reference services to members of the campus community and the general public, both online and face-to-face. In collaboration with the Discovery and Consultation Services leadership team, the Consultation Coordinator supports and guides the work of staff from across the library participating in consultation services.

The Library is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work.

 

Responsibilities*

  • Trains and supervises consultants in the provision of online and in-person consultation and reference services in collaboration with Connected Scholarship librarians and staff.

  • Schedules consultants to provide point-of-need services across online and face-to-face services, coordinate the triage of consultation requests, connecting users with subject expertise and functional expertise.

  • Assesses and implements improvements to the infrastructure needed to support consultation services, and maintains web content through Drupal and other similar content management systems for the Learning and Teaching division.

  • Participates in ongoing learning and professional development relevant to position responsibilities and areas of interest and advances the mission of the library through participation in committees and initiatives.

Required Qualifications*

  • Bachelor’s degree in a relevant field, or an equivalent combination of relevant experience and education.

  • Ability to navigate and evaluate scholarly information resources.

  • Demonstrated ability to lead and manage projects, workflows, and/or diverse teams working towards a shared purpose

  • Demonstrated ability to work independently and as part of a team.

  • Excellent organizational, analytical, and communication skills.

  • Ability to understand diverse perspectives and acknowledge the significance of differences and complexities in background, cultures, values and viewpoints as the foundation for an inclusive environment.

Desired Qualifications*

  • Experience providing reference services or other information services in a library environment.

  • Experience with working with Drupal or other similar content management systems for web content.

  • Experience managing services or processes in an academic library environment.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.