How to Apply
Cover letter must include specific examples of how - in your work experience - you effectively demonstrated at a minimum the following behaviors and the impact it had within your organization:
- a high level of customer service which exceeded customer expectations.
- a willingness to take on additional responsibility.
- working together with others to enhance team goals / objectives.
The Treasurer’s Office has an opening for an Assistant Program Manager. In this position you will have an opportunity to work in a very dynamic environment supporting three major programs within the Treasurer’s Office: Mcard (university identification card), Merchant Services (credit card acceptance), and the Depository (checks/cash deposits).
As a member of the Treasurer’s Office team; you will be part of a group where trust, integrity and accountability are key values at the foundation of the organization.
Punctual, regular, and consistent attendance is required to not negatively impact customer service from normal business hours (8-5). This position will require travel to various locations on and off campus.
Managing Depository projects and acting as the primary support contact for key initiatives related to the program, including:
- Project lead for replacing current deposit stations.
- Promptly responding to and resolving questions or issues that are raised by departments.
- Managing the inventory process.
- Managing the department certification process including the development of web based courses and materials.
- Designing and developing relevant reports and metrics for leadership.
- Identifying opportunities and providing specific recommendations to improve the program.
Providing support and back-up support to other members of the team for both the Mcard and Merchant Services programs, including assisting with:
- Credit card compliance (PCI DSS)
- Ecommerce support
- Mcard ID stations and devices.
Other responsibilities will include, but not limited to:
- Assisting with the development and administration of policies and procedures.
- Managing access to IT systems that support the various programs.
- Assisting with new and ongoing projects, outside of the Depository program.
- Maintaining database integrity amongst different systems, which includes properly updating and reconciling records.
- Building and fostering relationships with numerous stakeholders, including: all schools, departments, and external vendors (e.g. banks, payment processors)
- Assisting with updating the Treasurer’s Office website.
- Other responsibilities as assigned.
- Bachelor’s degree in Business Administration or equivalent combination of education and work experience.
- Hands on project management experience, including a history of:
- successfully coordinating internal resources and suppliers to support project planning and execution.
- implementing projects on-time that meet or exceed customers’ expectations.
- Detail oriented
- Demonstrated high level of competency with Microsoft Office applications (i.e., Excel, Word, PowerPoint,Access) and developing reports in Business Objects.
In addition, the candidate must have a history of work behaviors proven by experiences that align with the competency model for the Treasurer’s Office and the University of Michigan.
Building Relationships / Interpersonal Skills: Demonstrated ability to be a positive influence on a work team as evidenced by an approachable, positive attitude resulting in increased collaboration and support of group initiatives.
Creative Problem Solving/Strategic Thinking : Demonstrated ability to think critically as evidenced by tactfully probing to understand the rationale behind policies/procedures, resulting in decisions that are aligned with current strategic thinking.
Communication: Demonstrated excellent written and verbal communication skills as evidenced by consistent and timely follow up with supervisor and stakeholders.
Development of Self and Others: Demonstrated ability to be self-reflective, as evidenced by actively seeking feedback on personal improvement resulting in personal and professional growth.
Flexibility: Demonstrated ability to positively adapt and participate in change, as evidenced by responding positively and championing change in others resulting in organizational.
Leadership: Demonstrated ability to be self-directed and prioritize multiple initiatives simultaneously as evidenced by tasks accomplished timely resulting in achieving the goals of the Treasurer’s Office.
Quality Service: Must have strong dedication to customer service; striving to exceed the expectations of internal and external customers by demonstrating skill and knowledge specific to serving others.
Knowledge of university finance policies and procedures, and the university Standard Practice Guide. Previous experience and proficiency with M-Pathways and awareness of the University's processes for accepting credit card payments and depositing funds.
The University of Michigan, with an operating budget of $7 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public universities. We are comprised of several units including Treasury, Financial Operations, Procurement Services, and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to www.finance.umich.edu
We offer an extensive total compensation package including competitive pay, two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Treasurer’s Office seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.