The scientific mission of the Institute for Social Research (ISR) includes the planning and conduct of high quality social science research, the dissemination of the findings from this research, and the training of future generations of social scientists. The research is conducted through faculty and staff within five research centers, with central portions of administration handled through the (ISR) Center for Institute Service (CIS).
The Institute for Social Research (ISR) is seeking a service-oriented individual to fill a multi-faceted role in its Facilities Operations and Planning group, within the Center for Institute Services (CIS). This position will help ensure prompt and thorough customer service in a wide variety of support services through interacting and coordinating work directly with customers, vendors and other UM departments. Areas of work include: conference room set-ups, mailroom duties, general operations and special project work including administration of equipment loans, offsite storage, messenger services, plus receptionist duties and facility maintenance.
A successful candidate will be reliable, flexible, and able to manage competing demands. They must have the ability to independently perform essential functions and duties, and other tasks as assigned. Strong attention to detail and accuracy are essential to the work performed. This post independently and proactively coordinates work with others; this includes planning and scheduling work in order to meet daily deadlines, many of which are time-sensitive. Frequent interruptions and shifts in priorities are a mainstay of this position. As such, a willingness and ability to change tasks easily while maintaining a high level of productivity is required. A strong customer service mentality is desired. This includes a want and ability to: be cooperative, and work with and learn from others; react positively and productively to change; be approachable with a pleasant demeanor and positive attitude.
Conference Room Set-ups, Special Projects
Project and set-up responsibilities include: assisting with or working alone as a back-up moving and arranging tables, chairs, and accessories in meeting areas/conference rooms when requested.
Mailroom responsibilities include: sorting, delivery, transportation, processing, tallying, and metering mail/packages; resolving related equipment problems as necessary; transporting low- & high-value items of various sizes and weights around campus and surrounding areas, using basic equipment provided; independently operating a UM motor vehicle; assisting with shipping/receiving activities such as stuffing, stamping, folding, and other similar work on occasion. These activities involve coordinating work and direct interaction with customers and suppliers. Work may also include responsibility for regular billing, account reconciliation, vendor payments, and ordering supplies.
Operations responsibilities include: primarily working alone, coordinate work directly with others to accomplish small projects such as moving office furniture, installing whiteboards, and other similar work requiring the use of small hand tools; interacting and coordinating directly with customers, vendors and other UM departments regarding warehousing activities for ISR’s offsite storage; intake, storage, retrieval, billing, and organization/clean-up of offsite storage items; may include working directly with suppliers, team, and customers on recycling, shredding, and property disposition projects as examples.
This position provides front-line reception coverage as a back-up and will actively and positively contribute to furthering the ISR community through their interactions. The reception duties of the position include: greeting and engaging persons, determining the nature of their visit, directing guests and resolving issues, and conveying information to others effectively and clearly; distributing, reviewing, and receiving key and facility related forms; hearing and resolving complaints. While providing coverage, the back-up receptionist will utilize online information systems such as maps and phone directories, use a multi-line phone, and handle petty cash in order to make change for and assist customers.
Facility Maintenance/Admin Support
With provided training, this position may: assist, coordinate, interface, or triage facilities maintenance work with customers and repair staff; develop/implement outreach and education, and communicate these plans; actively participate in safety programs. Other facilities-related duties may be defined and assigned.
- Some college coursework desired, and up to 2 years of experience performing similar work.
- Ability to independently move and transport items weighing up to 50 pounds regularly and repeatedly, and items weighing up to 100 pounds as needed.
- Demonstrated success working with UM Departments such as the Key Office, Property Disposition, Moving & Trucking, and vendors such as Metro Delivery, UPS, etc.
- Must hold and maintain a valid drivers’ license, meet UM driver insurance requirements, and be able to independently operate a motor vehicle safely.
- Proven excellent attendance, punctuality, and dependability.
- Cash-handling experience.
- Working knowledge and usage of email, internet, and ticket-based work order systems.
- Proven skill working with Google Docs, Google Sheets, and Microsoft Excel.
- Ability to safely use small hand tools such as drills, screwdrivers, hammers; ability to triage basic facility items.
- Experience appropriately handling confidential information.
- Customer service experience.
- Ability to convey a team spirit, be flexible, and have a strong desire to provide excellent customer service, including a willingness to readily assist customers, team-members, and others.
- Proven listening, communication, and interpersonal skills, with a pleasant demeanor.
- Confirmed successful experience working as operations support in a central-service team environment.
- Exposure to emergency action programs.
- Experience working in higher education.
The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.