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Job Summary

Michigan Medicine Human Resources Solutions Center (HRSC) is a customer service organization focused on providing impactful Human Resources expertise and solutions through friendly, reliable and timely services. We are seeking to hire a temporary Human Resources Specialist to support the General Inquiries Team with answering and triaging incoming calls and assist with other HR related processes as assigned. This position offers an exciting opportunity to motiviated candidates interested in gaining entry level experience in Human Resources. A cover letter and resume are required for consideration for this position. The cover letter should be included as a page of your resume and specifically address your interest in the position and outline skills and experience that directly relate to this position. 

Responsibilities*

Respond to incoming calls from faculty, staff, prospective employees 
Document incoming inquiries into a case management system
• Assist customers with basic questions/issues relating to Employment, Onboarding, FMLA/Leave and HR policy
Actively listen and ask probing questions to assist in answering/resolving issues
Escalate and triage questions to the appropriate HR Specialty team
• Other general HR duties as assigned

Required Qualifications*

Bachelors Degree in related field or 2 years equivalent experience 
Excellent verbal and written communication skills 
Pleasant, patient and friendly attitude 
Possess a strong work ethic and team player mentality
Ability to handle sensitive and confidential information

Desired Qualifications*

Prior work experience in healthcare 
Familiarity with administrative processes, procedures, and systems at UMHS.
Knowledge of M-Pathways (PeopleSoft) and reporting tools (e.g., Business Objects)
Knowledge of process improvement and lean concepts

Work Schedule

Monday through Friday, 8:00am-5:00pm

Additional Information

This job posting is for a University of Michigan Temporary position. Temporary employment may be full or part time, but in either case is limited in duration. Please review the full posting description for details.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.