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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Accounting Manager, the Accounting Supervisor actively manages accounting transactions processed on behalf of units by SSC staff.  This Supervisor in particular will be responsible for supervising all customer service and reporting activities within the Accounting function at the SSC.  The Accounting Supervisor should provide visible and effective leadership to the Accounting Customer Service (ACS) team in a manner that ensures operational excellence and quality customer service.  This role directly manages a team comprised of 10-15 staff.

The Accounting Supervisor is responsible for establishing the objectives to be achieved by the Accounting Team and managing the team's daily operational performance.  In partnership with the Accounting Manager, this individual provides direction to the ACS staff and is expected to uphold a culture that encourages continuous improvement and professional development. The Accounting Supervisor will regularly coach and develop his/her staff to assure a team-based and collaborative environment.

The Accounting Supervisor is expected to support SSC leadership in promoting a positive and trustworthy reputation for the SSC through consistent and efficient service.  Additionally, this individual will be focused on implementing appropriate business processes and internal controls as deemed fit while operating within the SSC and the University governance structure.


Ongoing Supervision

  • Ensure team compliance with applicable GASB accounting principles and University policies and procedures
  • Report on and analyze established metrics measuring team's progress, meeting regularly with the Accounting Manager to share findings and ensure alignment to department goals
  • Meet regularly with accounting staff to review and discuss performance trends and to evaluate progress towards individual and team level targets
  • Answer employee questions and resolve customer and key partner escalations as they arise
  • Manage daily team workload to ensure completion of all assigned responsibilities

Job Specific

  • Support and maintain University approver tables
  • Oversee creation and maintenance of University chartfields
  • Review and approve journal entries prepared by the accounting staff
  • Oversee month-end closing of AP sub-ledger and General Ledger
  • Provide Financial Operations with year-end processing support, helping to communicate key closing deadlines to the University community
  • Help facilitate three accounting related courses to the campus community on a monthly and quarterly basis. 
  • Review and approve lump sum requests and manage outstanding lump sum vouchers.


  • Plan and coordinate recruiting, selection, onboarding, and integration of new team members
  • Help identify and implement continuous improvement initiatives, system enhancements, policy changes, and/or other special projects as required

Required Qualifications*


  • Bachelor’s degree in Accounting


  • 4-6 years’ experience in Accounting or related field
  • Minimum of 1-3 years of supervisory experience in accounting or related field
  • Broad knowledge of Accounting principles, processes, systems and best practices
  • Demonstrated ability to enhance effectiveness and efficiency through incorporation of innovative continuous improvement practices and other initiatives
  • Demonstrated interpersonal skills and the ability to build successful relationships with a wide variety of people at all levels
  • Proficiency with Microsoft Office Suite, PeopleSoft and/or similar Enterprise Resource Planning (ERP) system

Desired Qualifications*

  • Experience working in a Shared Services model or centralized finance organization
  • Finance supervisory experience in a higher education setting
  • Familiarity with University of Michigan administrative processes, procedures, and systems (M-Pathways)
  • Proficiency  with reporting tools (e.g., Business Objects) or other business intelligence software (Tableau)
  • Some experience working with a customer service management platform

Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture. Exhibits understanding of the unique issues related to higher education.
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation. Effectively manages relationships and collaborates with others at all levels throughout the University.
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University. Ability to adapt communication style to address the needs of individuals at all levels throughout the University.
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback. Applies new skills and knowledge gained in an effort to add value to the organization.
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others.
  • Leadership/Achievement Orientation - Holds self and staff accountable for meeting established objectives and successfully accomplishing desired outcomes.
  • Quality Service – Striv­es to meet the expectations of internal and external customers, firmly establishing a service first culture. Displays solid understanding of internal control concepts and the implementation of internal control systems in a complex business environment. Delivers results under difficult conditions and demonstrates balanced judgment under pressure.

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.