How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Grateful Patient Analyst will lead efforts to establish and promote effective portfolio management practices in the Michigan Medicine Office of Development. The Grateful Patient Analyst will also conduct outreach to help fundraising teams operationalize their use of information and data analyses into their fundraising strategies as it relates to the grateful patient pipeline. This position will assist in maintaining the accuracy and integrity of the university DART database through the development and implementation of auditing and tracking policies and procedures.
This position will also be responsible for fielding telephone and email inquiries from members of the Michigan Medicine development community about grateful patient processes, HIPAA, data tracking procedures, and prospect management best practices.
Data Entry & Maintenance:
- Maintain the accuracy and integrity of the university central donor database on a daily basis through the entry of prospect & patient related data with focus on grateful patient pipeline activity.
- Perform auditing procedures to maintain the integrity of the database system on a scheduled basis.
- Responsible for data management and clean-up projects (on-going and ad-hoc) including batch processing of large volumes of data.
- Provide limited data management support for analytics projects as needed.
- Gain proficiency with and adhere to the University’s prospect coordination policy at all times. Work with members of the development community to encourage and enforce best practices for applying prospect coordination policies.
- Provide support and reference materials to Michigan Medicine major gift officers based on needs discovered during outreach sessions and questions presented to Prospect Management.
- Promote effective prospect tracking and management throughout the Michigan Medicine Office of Development. Monitor accuracy and integrity of prospect-related data in the University’s central database (DART).
- Participate in training of prospect management policies and procedures as well as systems and applications according to development community best practices, coordinating with prospect data analysts on such efforts, as necessary.
- Monitor accuracy of data concerning donor demographics, capacity, and areas of interest and work with PD team members on data updates.
- Have thorough knowledge of fundraising under the rules of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule as well as the handling of Protected Health Information (PHI).
- Support fundraising teams in their identification and engagement of faculty partners by providing information, processes, and strategies to help achieve physician referral and grateful patient pipeline goals.
- Collaborate with Health System and University partners to maintain patient information in DART.
Additional Duties & Responsibilities:
- Perform other duties as as?signed.
- Bachelor’s degree
- Three or more years of office experience is necessary; previous prospect development and customer service experience highly desired.
- Demonstrated ability to manage sensitive information with the highest degree of confidentiality.
- Demonstrated ability to develop good working relationships with internal and external colleagues and to work collaboratively with colleagues in a team environment.
- Experience in higher education and knowledge of hospital fundraising very helpful.
- Knowledge of/or ability to learn best practices in development, fundraising and community service as recommended by related umbrella organizations such as APRA and CASE.
- Ability to learn to navigate unfamiliar information systems and use a variety of computer applications with little or no guidance.
- Well-developed interpersonal skills and excellent written and oral communication skills, an aptitude for critical thinking and problem-solving; ability to work well under pressure and maintain flexibility.
- Strong computing and technical skills, including familiarity with a networked environment, familiarity with Internet and word processing, spreadsheet, database and other applications.
- Attention to detail is critical. Ability to keyboard with speed and accuracy is necessary.
- Familiarity with University of Michigan policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.