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NOTE: This is a full time, temporary (40 hr/week) position that begins as soon as possible and ends mid April 2018.  Call Center hours of operation are from 8:00am – 7:00 pm, Monday – Friday.  We are seeking to fill one position for the following shift: 8:00 am to 5:00 pm.


To be considered for this position, candidates must include a cover letter stating their qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.


Salary is $11/hour.

Job Summary

Serves as public relations liaison between the general public, University personnel and the Undergraduate Admissions Office; provides directions and information regarding Admissions and University policies and procedures.


50%    Answers incoming calls to the Office of Undergraduate Admissions call center regarding admissions requirements, policies, procedures and application status. Handles and resolves customer complaints as well as routes calls to appropriate resource.


40%    Staff our “Live Help” chat system. Quickly respond to chats from students, parents, and high school counselors. Answer multiple chats simultaneously while answering incoming calls.


10%    Other duties as assigned, including, but not limited to, answering general email inquiries from prospective students,and their parents using a customer relationship management program,  and providing office assistance to other areas of the admissions office.

Required Qualifications*

Graduation from high school  Also, 2-5 years of customer service experience is required. Experience in a high volume Call Center and knowledge  of the college admissions process is desired. Ability to handle stressful situations and problem solve quickly.  Candidate must have excellent verbal and written communication skills, and possess strong professional judgment.  Computer skill competencies and experience with multi-line phone system is a plus.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.