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Job Summary

Responsible for the day to day clerical support including scheduling specialty appointments and obtaining insurance authorizations and referrals. This position will act as a float and be periodically assigned to different subspecialty clinics.


  • Ability to fully utilize MiChart and EMR applications to access patient information, schedule appointments, process collections and generate reports.
  • Skill in keyboarding, Excel, Word and Power Point applications for reporting data and communicating information.
  • Coordinate patient flow through specialty clinical service.
  • Collaborate with billing staff to ensure patients have all necessary referrals and prior authorizations for clinical and surgical services or supplies.
  • Collaborate with technicians and other allied health staff to ensure proper coordination of services and contribution to patient satisfaction goals.
  • Conduct as necessary, the rescheduling of patients due to changes in Provider's schedules.
  • Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines and clinic schedules adjusted for patient care and clinic flow purposes.
  • Manage faculty schedules, including adjusting existing templates, adding new days and closing days.
  • Other duties as directed by supervisor.

Required Qualifications*

  • High school diploma or GED.
  • 0-2 years of experience.
  • Respectful and compassionate attitude promoting service excellence.
  • Excellent communication skills.
  • Excellent attendance record.
  • Ability to prioritize assignments and work load.
  • Excellent time management skills.
  • Demonstrate flexible and creative problem solving skills.
  • Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians.
  • Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers.
  • Demonstrate understanding and compliance with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation.

Desired Qualifications*

  • Some college preferred.
  • Previous experience in a health care setting.
  • Experience or knowledge in the field of ophthalmology.

Work Schedule

  • Monday-Friday
  • Dependent on clinic operation hours

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The Kellogg Eye Center seeks to improve lives through curing, preventing and treating eye disease.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.