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Job Summary

Provide patient care service to patients by facilitating clinical and administrative workflows for the Pediatric Diabetes Management Program.  Respond to patient inquiries by providing solutions and input in consultation with the physicians and other clinic providers.

Duties include:

  • Process prescriptions and medical supply/device refill requests from the clinical office
  • Handle patient inquiries for medical follow-up via messages in the electronic medical record (EMR) system
  • Process prior authorizations for medication and medical supplies/devices
  • Processing patient required documentation such as DME forms and other forms under the directions of the providers
  • Send out patient care related communications
  • Scheduling patient education appointments/locations at the request of providers
  • Assisting the compilation and assembly of patient education material
  • Organization of classroom and clinic inventory
  • Mailing out diabetic and insulin pump supplies on request
  • Coordinating coverage with the program admin coordinator to ensure the continuity of daily workload
  • Update patient data in the EMR system
  • Other duties as assigned by the Division Administrator, Medical Director, and the Pediatric Diabetes Management Program leadership

Required Qualifications*

Technical Attributes:
Minimum two years of direct experience in healthcare administration.  Knowledge of and familiarity with the medical terminology.  Experience and proficiency in utilizing computer including standard business computing programs and complex EMR.  Competency in working at both outpatient clinic and physician office settings. 

Qualitative Attributes:
Effective oral and written communication skills with external customers and team members at all levels of the organization.  Must be ethical, professional, and team-oriented with proven record of sound decision making within the prescribed authority and job duties.  Multi-tasking is an essential part of the position.  The right candidate will need to be able to process patient care tasks by engaging patients/families on the phone, navigating the computer system for correct information, and making timely decision on the best course of action.  Ability to represent the unit to the external customers in a professional and positive manner.  Proven ability to prioritize tasks, follow through with directions, and meet deadlines.  Ability to work under pressure and maintain composure.

Desired Qualifications*

Relevant and current patient care support experience in academic medical practice setting.  Current MA certification.  Knowledge of UMHS policies and guidelines.

Work Schedule

Required work hours: Monday through Friday, 8 am to 5 pm. Occasional flexibility of work hours during work week may be necessary as determined by patient care support and project needs. This is a 40 hour/week, full time position.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.