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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Office of Diversity, Equity and Inclusion (ODEI) at the University of Michigan leads and supports university-wide initiatives focused on the recruitment of a diverse faculty, staff, and student body, while fostering an inclusive and equitable University community. Our office also engages surrounding communities in mission-focused, mutually beneficial partnerships.

In support of this overarching effort, four units within our office - the Center for Educational Outreach (CEO), Detroit Center, Office of Academic Multicultural Initiatives (OAMI), and Wolverine Pathways - all work closely with ODEI to further the strategic vision of the Diversity, Equity and Inclusion at the University of Michigan.

The University of Michigan Detroit Center serves to facilitate and support U-M/Detroit community partnerships. In addition, the office acts as a visible and prominent representative of the University of Michigan in Detroit. Through community engagement, it will demonstrate the University’s strong ties to the state’s largest city as we act as intermediaries for community, civic and educational organizations seeking U-M partnerships or expertise.

The individual serving in this role, will receive day-to-day supervision and guidance from the Detroit Center’s director, and will also assist with work performed by the ODEI Business Office.

Job Summary

Receptionist for the Detroit Center located at Orchester Place in Detroit.   This individual will serve as the face of the center, receive visitors, direct or escort visitors and other guests to their destination.  May verify or schedule appointments, check credentials, issue visitor passes, or log in visitors.  Operate computer programs including, but not limited to, Microsoft Office.  Answer the telephone, take messages, and route telephone calls using a multi-function telephone.  Provide callers with information.  Perform routine, but varied, clerical duties including photocopying, compiling records, tabulating, posting information, and distributing mail.  Applies knowledge of departmental policies and procedures, and utilizes understanding of other departments functions.  Maintain records, prepare forms, verify information and resolve problems.  Assist with audiovisual and classroom needs, setup, and maintenance of equipment such as LCD projectors, laptops, and slide projectors.  Assist the team with development and execution of The Center programming and events.

Responsibilities*

General Operations: 85%

  • Responsible for opening Detroit Center Office
  • Answer incoming calls and receptionist duties
  • Sort and distribute correspondence, directing matters to appropriate person for action or follow up
  • Manage Detroit Center email groups in MCommunity
  • Maintain Detroit Center Directory
  • Manage office supply inventory
  • Provide backup support for audiovisual issues, and meeting room inquiries/reservations
  • General office duties, as assigned
  • Maintain calendars for Detroit Center Director, Associate Director and ODEI Business Office when necessary
  • Serve as the primary backup point of contact for all facilities-related matters, handle emails requests for information, complaints, room requests, redirect guests to other departments where appropriate, coordinate with other departments to ensure a high level of customer satisfaction.

Program Assistant: 10%

  • Assist with Detroit Center event planning and setup
  • Prepare agendas/handouts, programs, name tags and other items as needed
  • Maintain Detroit Center meetings and events information on departmental calendar, digital signage, website and social media pages
  • Distribute press releases as needed
  • Update the Center’s Constant Contact database

Finance: 5%

  • Upload receipts and supporting documentation for reconciliation to electronic files
  • As backup to the admin assistant, reconcile and prepare P-Cards, review Concur expense reports for Detroit Center staff prior to submission, and provide Concur information assistance on ad hoc basis

Other Duties as Assigned

While the aforementioned duties are priority for this position, all staff members must be available and willing to perform other duties as necessary to the effective functioning of the Detroit Center.

Required Qualifications*

  • Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette; strong communication skills; and office practices and procedures
  • Experience operating standard office equipment and software, including Microsoft Office, Google Calendar, Docs & Sheets.  Ability to learn room scheduling software. 
  • Ability to work with diverse individuals and groups
  • Demonstrated ability to multi-task in fast paced environment
  • Ability to work independently, with remote supervision at times

Desired Qualifications*

  • Associate’s degree (preferably in business/office administration), and work experience in a private business or university environment
  • Excellent written and verbal communication skills
  • Superior problem solving skills
  • Competency using M-Pathways or equivalent (i.e. PeopleSoft). Experience using Concur Travel and Expense system
  • Experience with project or organizational programing and implementation
  • Knowledge of Detroit and its institutions

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.