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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department of Otolaryngology - Head and Neck Surgery is looking for an enthusiastic, reliable and service-oriented individual to be a part of our Hearing Aid Program and front desk team. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting.  They will provide support to Audiologists and Otolaryngology physicians.
 

Responsibilities*

Hearing Aid Program specific:

  • Provide reliable support to clinical staff by looking up insurance information to identify patient eligibility and compliance with insurance coverage guidelines, use information provided by the referral coordinator team in identifying estimated insurance and patient costs for hearing aids; enter information onto purchase agreements. For those insurances requiring authorization submit requests to the referral coordinator team.
  • Assist with patient check in/out, appointment scheduling, consistent documentation in medical record of all patient related interactions, entering charges and processing payments, maintaining cash records, etc.
  • Using clinical databases, order, track and prepare hearing aids, bone conduction devices and other technology for upcoming patient appointment; maintain and track supply inventories of clinical consumables, devices, services, etc.
  • Update manufacturer software as necessary.
  • With training, troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients.
  • Communicate with audiologists concerning updates on orders, insurance verifications or prior authorizations.
  • Assist the audiologists in the completion of clinical appointments as needed.
  • Provide training and cross-coverage for other technicians as needed.
  • Maintain inventory of loaner devices including those procured for temporary use from manufacturers as well as those purchased by our clinic using donor funds.
  • Participate in all scheduled technology update sessions held by hearing aid manufacturer representatives.
  • Participate in hearing aid technician meetings in pediatric audiology as well as with technicians at other locations within the department.
  • Remain flexible and adapt to new requirements, processes, and procedures as required.

Front Desk Specific:

  • Provide excellent service to patients, providers and other internal stakeholders.
  • Schedule patient appointments.
  • Check in and Check out patients.
  • Ensure that patient demographics and other information is accurate and up-to-date.
  • Collect payments from patients.

Both Roles:

  • Provide strong customer services in a pleasant manner that include but are not limited to greeting patients, assisting faculty and staff in patient care, answering business phones.
  • Provides consistent documentation in medical record of all patient related interactions.
  • Ensures accuracy and consistency with entering charges and processing payments, and maintaining a cash drawer.
  • Complete multiple tasks independently.
  • Assist with other operational tasks as necessary.
  • Interact with all department providers and staff respectfully and appropriately.
  • Problem solve independently and as a part of your team.
  • Perform other duties as needed.

Required Qualifications*

Applicants will be considered for this position if they have a strong proven track record in customer service excellence, problem solving skills, familiarity with computer databases, and an interest in and aptitude for learning new computer programs, math, and business. High school diploma is mandatory. Three years of experience in a business or clinical job setting required or an equivalent amount of education and experience.  Attention to detail and demonstrated organizational skills are critical for this position. Being able to prioritized activities and keep track of multiple deadlines are essential skills. A candidate for this position must demonstrate a well-developed set of interpersonal skills and a desire to work collaboratively to attain high levels of service excellence and to meet continuous improvement goals. Comfort in working with children and their families and demonstrated ability to interact in the respectful and compassionate way with families of patients is important. 

Desired Qualifications*

Experience in Michigan Medicine and a working knowledge of MiChart scheduling, documentation, and billing preferred. Demonstrated ability to be a flexible part of a large team of health care providers, and a working knowledge of Microsoft Office applications are desirable. Experience working technically with hearing aids and supporting audiologists is desired. Bachelor or Associate Degree preferred.

Work Schedule

Full time position. Hours are M-F 9-530 but may vary depending on clinic needs.
 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.