The mission of the University of Michigan Health System (UMHS) is to improve the health of patients, populations, and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally, and internationally. With annual revenues of approximately $3 billion, UMHS ranks as one of the top academic health centers in the country, and is committed to providing exceptional patient care, facilitating groundbreaking research, and developing the next generation of physicians and scientists.
Position Overview: This position is a member of the Office of the Executive Director, University Hospital/Frankel Cardiovascular Center, and reports directly to the Executive Director. The primary objective of this role is to enable the vision, mission, and values of Michigan Medicine, as well as help to effectively develop, drive and support organizational and/or initiative change management strategy within the complex, dynamic environment of the health system. The person in this role will contribute to all aspects of the Executive Director’s work and leadership of the entity.
Operations: He/she has accountability for designing, implementing and evaluating management systems to enhance operations and assist with the development and implementation of short- and long-term strategies. This individual will contribute to all aspects of the Executive Director’s work and leadership of the entity, standardizing tools, templates, mechanisms and methodologies ensuring effective use of time and resources. The individual must have the skill set and experience to enable them to operate with wide discretion and independent judgment.
Strategic Initiative Management: He/she will also manage strategic initiatives, programs and projects ultimately delivering more value. This will include monitoring progress and performance against the project plan, identifying and resolving operational problems, and minimizing delays. This individual will also evaluate and submit changes that significantly impact the scope, budget or timeline of a project; select and manage ongoing relationships with external contractors ensuring the organization receives satisfactory standards of service; and lead, direct, evaluate, and develop project managers to ensure that projects are completed on time, within budget, and according to project specifications.
Organizational Alignment Activities: He/She will research, advise, and execute organizational alignment activities necessary for increasing the effectiveness of faculty and staff thereby accomplishing more successful organizational change and performance overall. These responsibilities include supporting the Executive Director’s situational awareness of sensitive/timely information, helping to prioritize daily issues, formulating internal and external communications, finding creative ways to instill positive culture and lead change, creating and maintain mechanisms for listening to the voices of all constituencies, building the infrastructure for coalitions where necessary, directing various dashboards/analyses, and coordinating all aspects of strategic planning, leadership meetings, forums and schedules. This role will liaison with institutional-level programs ensuring cohesive integration, such as Patient and Family Centered Care, and Diversity, Equity & Inclusion.
Internal Office Operations : Management duties include interviewing, selecting, and training of assigned employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; ensuring engagement, and if needed, taking corrective action. Management responsibilities include the authority to hire, fire, or promote assigned employees.
Under FLSA, incumbents in this position meet the criteria for exempt status.
- High-level administrative coordination and facilitation of the Office of the Executive Director
- Provide executive leadership /consultation/ advisement to the Office of the Executive Director regarding organizational alignment strategies, communication and change management strategies and integration of operational management structure through to execution.
- High-level administrative coordination and facilitation of the Office of the Executive Director.
- Manages project managers ensuring highly competent performance of duties including planning, task management, status reporting, outcome delivery, etc.
- Directs UH/CVC Executive and Operations Committees operating calendars, scheduled and ad-hoc agenda topics based on the needs of the operations and ensures sufficient professional staffing including preparing meeting format, communicating to members, and preparing materials and presentations in service of committee priorities. Works with leadership to create follow-up actions and documentation of all committee issues and concerns.
- Assists the Executive Director with strategic planning process including retreats, including developing and implementing the resulting short- and long-term strategies, policies, procedures, practices, and programs.
- Orchestrates professional staff support for all aspects of leadership meetings and forums and staff venues requiring independent judgment and planning.
- Directs the scheduling of meetings and oversees that final preparations are complete and of a high standard.
- Represents the Executive Director on committees, internal and external to the institution, including special task forces, project teams as designated; assumes operational responsibility for specific projects and/or activities as designated.
- Serves as liaison between the Executive Director’s Office and committees, programs, and projects as assigned.
- Prepares and/or analyzes proposals on complex topics, making recommendations, action plans and implementing as appropriate.
- Synthesizes large quantities of data and information to create succinct communications to influence decision-making and inform broad audiences.
- Manages programs and/or projects to enhance entity operations. Plans, implements, and evaluates specific projects designed to enhance entity effectiveness. Participates in the design, implementation, and evaluation of defined programs to promote attainment of entity goals.
- Works with UH/CVC leadership and others to identify and recommend fiscal, material, and human resource requirements for specific project/programs.
- Researches and investigates entity issues and problems. Works with UH/CVC leadership and other departments in an effort to resolve issues and problems. Initiates follow-up to all pertinent parties.
- Prepares written reports and/or proposals for the Executive Director.
- Coordinates, reviews, and summarizes relevant literature sources and briefing requests as assigned.
- Independently develops written communications, e.g., correspondence, presentations, business communications, and independently drafts replies for the Executive Director’s consideration.
- Develops and maintains a strong knowledge of the entity’s functional areas and hospital linkages to enable independent handling of appropriate matters.
- All other duties as assigned
- Master's degree in health services administration, nursing, business administration, or an equivalent combination of education and experience
- Progressive leadership experience in healthcare with experience in understanding hospital-based inpatient clinical work and workflows
- Demonstrated leadership in project management and continuous improvement strategies
- Proven experience managing in complex, matrixed organizations
- Demonstrated problem solving, influence and conflict resolution skills
- Ability to prioritize and negotiate priorities
- Demonstrated ability to work effectively with diverse, interdisciplinary teams, and represent the Executive Director’s Office as required to a wide range of external and internal parties
- Advanced skills in computer software applications such as Word, Excel, and PowerPoint are necessary
- A high degree of creativity, initiative, and resourcefulness
- Excellent interpersonal, verbal, writing, and proofreading skills to facilitate and expedite communication
- Executive-level inpatient operations experience
- Academic Medical Center experience
- Knowledge of University policies and procedures
- Web page creation and editing skills
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.