The Patient Service Associate in the U-M Comprehensive Eating Disorders Program (CEDP) will be an integral member of the treatment team and often a patient’s or family’s first contact with our program. The Patient Service Associate will respond to incoming phone calls, provide information to prospective patients about services offered, assist with daily clinic operations including managing patient scheduling, billing, and insurance benefits, and work flexibly within a multidisciplinary team. The successful candidate will be able to oversee multiple tasks, respond to many requests, and adapt in a fast-changing work environment.
- Answer phones using the Aspect phone system and provide information about the CEDP (including an overview of the treatment approach and levels of services offered) to potential patients
- Appointment Scheduling and Billing: Able to accurately and efficiently schedule patients utilizing MiChart and submit billing
- Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills and is able to respond to calls with professionalism and sensitivity, respecting HIPAA privacy guidelines.
- Insurance Coordination: The patient service associate will contact insurance carriers to gather information about coverage for prospective patients entering the program
- Coordination of program: Coordinating clinic schedules and events; coordination of staff onboarding with appropriate managers; tracking staff schedules and coordinating staff coverage needs; management of supply inventory/orders
- Assess patients/families for tangible needs and services and address directly.
- Attend relevant CEDP multi-disciplinary team meetings.
- Other duties as assigned
- Bachelors or Associates degree with 3-5 years experience in hospital or physician office setting in clerical or customer service role
- Knowledge or strong interest in developmental behavioral pediatrics, psychology, eating disorders and/or chronic illness
- Excellent organizational, communications and interpersonal skills; time management skills; attention to detail; ability to work independently and as part of a team; ability to convey warmth and compassion over the phone; accurate, thorough and timely completion of tasks with demonstrated ability to prioritize.
- Skilled in Word, Excel, PowerPoint, Endnote; experience with database software such as Excel is highly desired.
- Working knowledge of MiChart or Epic EMR
- Knowledge of medical and mental health terminology
- Experience working with patients with mental health disorders
- Experience working with adolescents, young adults and families
- Familiarity with mental health insurance benfits
- Able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
Monday - Friday, 7:30 a.m. - 4 p.m.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.