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Job Summary

To provide and promote exceptional customer service for referring physicians, patients and their families served in the Cornea Clinic at the Kellogg Eye Center.

Responsibilities*

  • Provide check in and check out services to patients.
  • Provide phone coverage for call center in clinical area.
  • Schedule new and return visits determining appropriate subspecialty within a clinic based on symptoms described and urgency of the appointment request.
  • Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times.
  • Instruct patients on preparations needed for appointments.
  • Maintain and update appointment schedules based on change in availability of medical and other professional staff.
  • Complete financial documents including type of visit, reason for service, charge for service and diagnostic code.
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy.
  • Provide information to patients regarding billing procedures.
  • Determine the necessity within established guidelines for immediate attention conditions of an emergent nature.
  • Reconcile clinic cash collections daily.
  • Other duties as necessary.

Required Qualifications*

  • High school graduation or GED and 0-2 years of experience.
  • Candidate must exhibit a professional and positive image when interacting with patients, faculty and staff, and possess excellent grammar and communication skills.
  • Excellent organizational and interpersonal skills are essential.

Desired Qualifications*

  • Previous experience with computerized scheduling systems, basic computer applications, and multi-phone lines is desired. 
  • Knowledge of medical records, appointment scheduling systems and medical terminology is preferred. 
  • Some college desired.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.