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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Please Note:  Actual salary commensurate with experience, education and equity factors.

Department Summary

Campus Information aims to make the University of Michigan feel like home. Serving as a starting point for those navigating U-M (students, staff, faculty, alumni, prospective students, and visitors), Campus Information shares accurate, personalized information and connects people to resources that will unlock all that the University of Michigan has to offer.

Job Summary

This position provides daily leadership and oversight to Campus Information, by providing supervision to approximately 30 student employees. This role is responsible for creating and updating training content/materials, evaluating quality and customer service and providing direction when evaluating new forms of communication.

Responsibilities*

Management/Student Staff Supervision  (70%)

  • Hire, train and supervise all student employees.
  • Create, manage and implement various training and development sessions to ensure understanding of department policies and resources, and to enhance employee skills and competencies.
  • Evaluate employee performance and efficiency in regards to employment renewal and promotions, provide regular feedback.
  • Responsible for handling employee grievances and complaints as well as discipline when required. 
  • Schedule, assign and monitor the work of student employees, monitor and approve payroll.
  • Other duties as assigned

Planning/Communication (30%)

  • Coordinate information gathering, updating, indexing, and dissemination.
  • Maintain data integrity in multiple systems.
  • Help design, update, and maintain departmental internet and intranet sites. 
  • Responsible for the development and maintenance of Campus Information promotional materials, including articles in other departments’ publications.
  • Other Duties as Assigned

Required Qualifications*

  • Bachelor’s degree required

  • Experience working in a collaborative team environment with an emphasis on customer service

  • Knowledge of and comfortable with electronic resources, social media and other evolving information technologies

Desired Qualifications*

  • Experience working with students in a higher education setting.
  • Ability to effectively and proactively handle conflict.
  • Strong leadership abilities and proven team-building experience. 
  • Excellent communication, writing, analytical, and organizational skills and attention to detail.
  • Proficient in Google Office Applications including but not limited to Google Sites, Drive, Docs, Sheets, and Forms.

Additional Information

Please Note:  Relocation will not be offered for this position.

Position Criteria:

These are the criteria that the hiring team will be evaluating the candidate for:

  • Genuine appreciation for diversity is required
  • Effective communicator in written and verbal form
  • Commitment to diversity and a solid understanding of cultural, ethnic and individual identities.
  • Collaborative, approachable, and consultative style
  • Ability to work independently and make good decisions that reflect University policies, procedures and philosophies
  • Ability to interact effectively with a diverse group of students, faculty, staff, alumni and guests in a university
    Setting.
  • Ability to meet deadlines

Financial/Budgetary Responsibility

Monitor and track student staff costs.

Working conditions

This position requires flexibility in working hours including evening and weekends.

Direct reports

Student Staff ~ 30

 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.