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  • Answer Aspect phones in busy Pediatric Psychology clinic office.
  • Appointment Scheduling: Manage and triage the psychology work queue in MiChart. Send letters, obtain insurance, schedule and coordinate patient clinic appointments.
  • Work with multidisciplinary clinics including scheduling and triaging:
    • MiPain Clinic
    • CNDF Clinic
    • Reg Psychology
    • Headache Clinic
    • DSD Clinic
  • Manage on-call schedule for Child Behavioral Health and Pediatric Psychology
  • Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet.
  • Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills. Screen, prioritize, and/or respond to provider's telephone calls, e-mail, and MiChart in basket messages.
  • Close clinics as needed for the provider's outpatient clinic schedules.
  • Obtain and update room requests on CW-5 grid as needed.
  • Scan and triage new referrals.
  • Interacts effectively and builds respectful relationships between units and among individuals. Communicates effectively in ways that enhance productivity and builds respectful relationships. Demonstrates active listening, written, verbal and information technology skills. Shares relevant information.
  • Assists nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining lab and test results, scheduling tests and other similar tasks as requested.
  • Other duties as assigned.

Required Qualifications*

  • High School Diploma or equivalent and 2-3 years experience in hospital or physician office setting in clerical or customer service role
  • Excellent interpersonal and organizational skills
  • Excellent customer service skills
  • Experience with multi-line phone
  • Excellent attendance record
  • Excellent communication skills
  • Basic computer skills

Desired Qualifications*

  • Working knowledge of MiChart or Epic EMR
  • Knowledge of medical terminology
  • Able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
  • Ability to organize time in order to manage daily responsibilities in highly specialized department

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.