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Job Summary

Verify eligibility and insurance.  Perform all job reponsibilities while maintaining the highest standards of customer service and patient confidentiality.  Practice principles of Patient & Family Centered Care.


  • Interviews patients to obtain complete and accurate demographic, guarantor, PCP and payer information.
  • Performs the admission check-in process for schedule/unscheduled non-surgical admissions.
  • Update patient financial information via call transfers from clinics, direct patient calls, pre-registration work queue and edits from electronic payer eligibility responses.
  • Coordinates admissions with Admission Bed Coordination Center staff. Facilitates lines of communication between ABCC staff, ED Nursing staff, Clinics and Social Work to ensure a seamless registration and admission process
  • Provides accurate and timely data entry into information systems
  • Utilizes real-time eligibility to verify coverage is active. Utilizes payer websites and tools to obtain payer information.
  • Works the Inpatient Work queue for unscheduled admissions- verify and collect insurance benefits through providers and payor portals
  • Identifies and resolves complex payer issues such as COB, LOI and mismatches between payor information and MiChart
  • Identifies and assist financially at risk patients and families. Complete basic eligibility screening for Medicaid, Michigan Health Insurance Marketplace Plans and/or MSupport Charity Care program. Refer patients and families to appropriate department for completion of their financial counseling, application, and enrollment into appropriate insurance plane
  • Obtains patient’s and /or responsible party’s signature on registration and issues required information to patients/responsible party concerning Notice of Privacy Practice, General Consent, Medicare and other compliance forms.
  • Identifies patient balances and provide basic- level explanation on source of the balance such as date of service, charges, insurance payments/adjustments/denials and patient responsibility. Print itemized statements and create payment plans. Collect and post payments
  • Provides patients with wayfinding directions, appointment information, and copay amount due.
  • Recognizes process and system problems; takes steps to investigate and resolve them; escalate to the appropriate person when necessary
  • Promotes a positive image to patients and their families, visitors, and physicians and other customers by adhering to Michigan Medicine Core Values of Respect, Compassion, Collaboration, Innovation and a Commitment to Excellence.
  • Greet patients and families, visitors, and employees, and offer assistance in directing customers to their destinations, including locating times and places of appointment, meeting room, cafeteria, etc.
  • Covers Patient Financial Counseling and MSupport phone lines from 4:00pm to 8:00pm daily.
  • Assists in creating transportation request for patients waiting in PBSC lounge

Required Qualifications*

High school diploma or G.E.D. Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality. Customer-focused interpersonal and communication skills. Computer literacy. Ability to enter a substantial amount of data while maintaining a high level of accuracy.

Desired Qualifications*

Healthcare registration and billing experience; knowledge of group health plans, government health plans, automobile and workers compensation plans; knowledge of University of Michigan as well as UMHS policies, procedures, regulatory requirements and information systems; work experience in a health care setting; Associate's or Bachelor's degree or equivalent experience and education.

Work Schedule

40 Hour Appointment

Monday - Friday 12p - 8:30p; will rotate Sat & Sun 8a - 4:30p

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.