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Job Summary

Responsible for several food service functions/operational activities (to include monitoring of activity levels to assure proper staffing) including the functional supervision of food service workers in the preparation, distribution, and service of food to patients of the institution.  Special projects as assigned.  Maintain/forecast/order food and related supplies, maintain proper sanitation and safety to meet OSEH, MDPH, TJC and other regulatory agency standards.  Orient and train support staff.  Assure compliance with ADA, EEO, and Affirmative Action programs and policies.  Implement changes as required to improve services within assigned level of responsibility.

This posting is for day and evening shift openings. 

Responsibilities*

In checking for accuracy, the Associate Supervisor will ensure that:
- All items listed on the tray ticket are present.
- All items are the correct version for the special diet of the patient (regular food vs. those modified for sodium, carbohydrate, consistency or other restrictions).  Mistakes with diets such as a dysphagia may be life threatening.
- The portion size for each item on the tray is appropriate for the special diet.
- Special precautions such as those required for a suicidal or bariatric surgery patient are adhered to in order to prevent harm.
- All trays are presented in accordance with presentation standards, utilizing the proper service ware designed to be attractive and to maintain proper food temperatures.
- All trays are neat and clean.
In overseeing the routing of tray distribution which is much more complex in a room service program, the Associate Supervisor will:
- Load completed meal trays into meal delivery carts according to delivery  zones.
- Promote tray tickets in the CBORD Tray Monitor system as the meals are loaded into the carts.
- Start the timer for 10 minutes when the first tray is place in the cart.
- Once the timer goes off, inform/call the room service associates to deliver the cart.
- Monitor time to ensure that meal cart leaves the kitchen at the correct time.
- When the meal cart leaves the kitchen, another cart is put in the correct staging zone, and the cart tag and timer is placed on the meal cart.
- Ensure that the meal cart for each unit is staged in the same location to maintain continuity in workflow.
- Communicates with room service associates to ensure the meal cart is delivered to units in a timely manner.
The Associate Supervisor will also place frozen dessert items (ice cream, sherbet, Mighty Shakes, and/or popsicles) into the delivery cooler, and flip over the tray ticket to signal that the item needs to be retrieved during the delivery process.  For both tray accuracy as well as routing, the Associate Supervisor will work with Food Service Workers in the tray assembly area to continually maintain proper standards of performance.

Required Qualifications*

Associate's degree or equivalent combination of education and experience in the healthcare industry, dietetics or management. Reasonable knowledge of methods, procedures, equipment, safety, and food handling principles and practices used in the preparation and service of food. At least one year of progressively responsible supervisory experience in a food service setting, some of which is with bargained for staff is preferred. Good oral and written communication and organizational skills. A customer-focused attitude is a must. Knowledge of Total Quality Management philosophies and techniques. Knowledge of/experience with reengineering/work simplification techniques. Must have completed and passed the ServSafe Certification in Food Service Sanitation within the last three years or within one year of hire.

Desired Qualifications*

Associate's degree or equivalent combination of education and experience in the healthcare industry, dietetics or management. Reasonable knowledge of methods, procedures, equipment, safety, and food handling principles and practices used in the preparation and service of food. At least one year of progressively responsible supervisory experience in a food service setting, some of which is with bargained for staff is preferred. Good oral and written communication and organizational skills. A customer-focused attitude is a must. Knowledge of Total Quality Management philosophies and techniques. Knowledge of/experience with cook/chill/rethermialization systems. Must have completed and passed the ServSafe Certification within the last five years, or within one year of hire.

Work Schedule

This posting is for the day and evening shift openings.  Staff working this position can expect to work on weekends and holidays.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.