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Job Summary

Candidate will work with the primary/specialty care teams, at both our Dominos Farms and Med Inn clinic locations, to manage patient flow in a fast paced outpatient clinic setting. Essential skills include: efficient patient intake, managing clinic flow, and general support to our providers.

Responsibilities*

  • Must be flexible to travel between two clinics and provide coverage where needed.
  • Escort patients within the clinic.
  • Provide clinic assistance by taking vital signs and assisting patients.
  • Data entry into MiChart or other systems utilized within UMHS.
  • Download data card for provider review.
  • Patient follow up and prescription management.
  • Work with insurance companies to obtain prior authorizations for medications.
  • Maintain stock levels in exam rooms.
  • When necessary, order medical supplies utilized within the clinic.
  • Clean intake area and exam rooms.
  • Proactively serve as a liaison between patients and UMHS personnel to ensure adequate response and patient satisfaction.
  • Communicate/collaborate with internal and external customers to ensure an integrated approach to services.
  • Identify and track reoccurring operational problems; enact change and provide resolutions.
  • Able to resolve most questions and problems using critical thinking and conflict resolution skills.
  • Required to have knowledge and adhere to University and Departmental policies and procedures.
  • Maintain security of all databases and ensure confidentiality of employee and patient information.
  • Perform special projects as requested.
  • Attend necessary meetings.
  • Train new hires if necessary.

Physical Requirements

  • This position requires extensive standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Supervision Received

  • General supervision is received the Health Center Manager, Physician, Nursing, or other designated official.

Required Qualifications*

  • Graduation from a Medical Assistant program
  • Experience in a health care environment.
  • High school diploma or GED. 
  • Knowledge of basic medical terminology.  
  • Moderate standing/walking, as well as, lifting positioning, pushing, and/or transferring patients. 
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Ability to communicate effectively. 
  • Demonstrated active listening, written, verbal, and information techology skills. 

Desired Qualifications*

  • Certification as a medical assistant
  • Excellent customer service skills.
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
  • Ability to problem solve and proactively address issues when they arise.
  • Commitment to process improvement.
  • Strong interpersonal and communication skills.
  • Excellent attendance record.
  • Basic computer literacy with typing accuracy and speed.
  • Excellent listening skills
  • Experience working within a large, complex, healthcare setting. 
  • Familiarity with Michigan Medicine's electronic medical record systems. 
  • Knowledge of university policies & procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.