How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Health Information Technology & Services department within Michigan Medicine (formerly known as theUM Health System) is looking for students, recent grads, or other qualified entry-level job-seekers to serve as a 1-year apprentice (minimum) at the Service Desk. This structured on-the-job educational experience will help interested candidates grow into a career in IT, either within Michigan Medicine or beyond.
Candidates will serve as frontline support for the technology needs of the Michigan Medicine community. This includes phone support, web & email requests, and some at the-elbow customer service. Candidates will be expected to perform information gathering,troubleshooting, and documentation, hopefully ending in successful incident resolution.
Educational value of this job:
Candidates will be exposed to an enterprise Information Technology organization within a leading academic medical center. After an extensive classroom training period in multiple technologies, candidates will be given on-the-job training within a real-world IT Service Desk. They will receive an overview of multiple methodologies, including ITIL/ITSM standards, HIPAA, Lean Thinking, and exposure to a wide range of technologies in patient care, research, and educational environments.
Successful candidates should be familiar with the following technologies:
- Windows and Mac OS desktops and laptops
- iOS and Android smartphones and tablets
- Enterprise productivity software, such as Microsoft Office and Google Tools
- Network connectivity via wired, wireless, and remote VPN
- Shared storage (file shares, NAS, and cloud storage)
- Security measures such as two-factor authentication
Candidates will utilize their skills in effective communications, problem solving, and teamwork, all while practicing customer service excellence. New hires will be given performance expectations at the start of their engagement and will be expected to meet or exceed them.
Candidates must be able to tolerate “desk work” for long periods of time, including sitting at a computer, keyboarding, and phone operation. Candidates may also serve a rotation at a walk-up service center, supporting customers in-person. Candidates must have reliable transportation to the primary job site, located in UM’s North Campus Research Complex
*Note: This apprenticeship is in its first year and is not yet registered with the US Department of Labor.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.