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How to Apply

A cover letter and resume are required.  The cover letter must be PAGE 1 of your resume and should:

  1. Specifically outline the reasons for your interest in the position
  2. Outline your particular skills and experience that directly relate to this position and
  3. Include your current or ending salary

Starting salary may vary depending on qualifications and experience of the selected candidate.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled any time after the minimum posting period has ended.

Job Summary

Information technology plays large and vital roles in enabling the university’s missions of education, research and patient care.  The Office of the Vice President for Information Technology and Chief Information Officer seeks a Director of IT Communications who will be responsible for setting IT communications strategy that helps Information & Technology Services (ITS), Health Information Technology & Services (HITS) and the Michigan IT community to be successful in its mission to support faculty, staff and students with the important technologies needed to achieve essential, innovative and creative endeavors.  This position’s primary objectives will include:

  • To set the standard for clear, consistent and useful communications to Michigan IT staff, the University community and external audiences.  
  • To provide exceptional leadership and a positive work environment to a strong team of marketing communication professionals.
  • To coordinate strategic communications and marketing efforts for the Office of the VPIT-CIO, ITS and HITS. 
  • To develop and oversee high-level strategy and various courses of actions to meet internal and campus-facing communication needs for ongoing project-based and operational priorities.
  • To build close partnerships with senior leadership, project teams, business partners, peers and U-M’s central communications office to plan and implement communications for a variety of core and often highly visible IT services.

This role reports to the Executive Director of Administration in the Office of the VPIT-CIO and requires a strong understanding of integrated marketing communications, U-M IT needs and the value of relationships.

To learn more about ITS, visit our website: http://www.its.umich.edu

Responsibilities*

LEADERSHIP and STRATEGY

  • Develop, implement and evaluate comprehensive communication strategies to support core organizational objectives.
  • Drive efforts to develop integrated marketing communication strategies and plans to align short-term and long-term communication needs and requirements.
  • Continually focus on improving audience research, content and delivery to meet the communication and change management needs of university-wide stakeholder and audience groups.
  • Collaborate with leadership, business partners and stakeholders across U-M to understand, develop and set strategic communications priorities to reinforce Michigan IT as enablers of the university missions of research, education and patient care. 
  • Manage brands and reputation.  Inspire and communicate a compelling IT vision of the future and help mobilize U-M to achieve it. 
  • Ensure all materials convey organizational messaging and image and adhere to U-M brand and style guidelines.
  • Analyze, prioritize, research industry trends in public relations, marketing and communications to proactively provide relevant and quality engagement.  Consult and work with Office of the VP for Communications and Michigan Medicine Department of Communication to manage IT media relations and maximize story telling opportunities.

PLANNING and IMPLEMENTATION

  • Ensure proven strategic communication methodologies are consistently used during planning and implementation phases of all operational and project-based work streams.
  • Analyze, evaluate and approve various courses of actions to meet communication needs for ongoing operational and project-based IT activities. 
  • Put communications vehicles in place to create momentum and awareness as well as to test the effectiveness of communications activities.
  • Oversee development, distribution and maintenance of all print collateral. 
  • Oversee IT social media strategy in alignment with the university’s social media guidelines.
  • Manage communication-related planning and tactics for IT service crises and significant incidents.
  • Provide web strategy and content oversight for both ITS internal and campus-facing websites.
  • Develop or oversee original work product, online and print material, e.g., email, websites, social media, newsletters, visual elements, press releases, feature stories, brochures, presentations.
  • Oversee event management support for campus and external engagement activities.

OPERATIONAL MANAGEMENT  

  • Establish and/or implement operational processes, procedures and standards. 
  • Develop and/or provide guidance on high-level marketing communication strategies, advise on strategic recommendations for projects or departments, provide resource and time estimates.
  • Understand and manage communication resource requests.  Assign staff to projects and tasks based on scope, audience, impacts and timing.
  • Drive delivery of new and changing communication services and products.
  • Responsible for controlling costs, planning, scheduling, procedural and policy changes.
  • Review and authorize expenditures of funds. 
  • Develop and approve staffing plans and schedules, proposals and budgets as part of effective budget planning and appropriate use of funds and resources.
  • Approves and is accountable for employment activity and decisions, e.g., hiring, roles and responsibilities, discipline, training, work schedules.

STAFF SUPERVISION and DEVELOPMENT

  • Directly manage a team of communications professionals.
  • Recruit and select high caliber people with diverse cultures, backgrounds and experience.  Manage new hire on- and off-boarding.
  • Direct performance management activities.  Ensure a clear understanding of expectations and performance.
  • Provide accurate, specific and timely feedback to meet or exceed customer expectations and performance metrics.
  • Assist employees with career development planning, identify and approve training, share knowledge and expertise and incorporate development plans for staff in a day-to-day work.  
  • Provide financial and non-financial recognition consistent with the organization’s compensation philosophy.
  • Plan and develop team performance objectives, direction and goals; coach and counsel staff to accomplish goals. 

Organizational Competencies

While not limited to the following, in this role the successful candidate will be expected to demonstrate the following organizational competencies:

  • BUILDING RELATIONSHIPS / INTERPERSONAL SKILLS:  Respects diversity; demonstrates respect for and seeks the opinion of others; trusts and values each person's contributions to the team.  Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, ethical, honest and accepting manner.  Maintains agreed upon levels of confidentiality.
  • COMMUNICATION:  Demonstrated ability to communicate effectively with those with differing opinions and levels of understanding, varying style to fit the audience and organizational/unit politics and tailoring presentations for the audience.  Uses effective strategies, arguments and materials to persuade others with different opinions. 
  • CREATIVE PROBLEM SOLVING / STRATEGIC THINKING:  Works with and enables others to plan and implement change utilizing change management strategies.  Advocates strongly for new ideas, processes and or services to increase efficiency, quality and customer/client satisfaction. Collaborates and builds consensus with stakeholders.   Assesses long term consequences and the political environment when implementing solutions. 
  • DEVELOPMENT of SELF and OTHERS:  Demonstrated initiative in developing self and others, providing mentoring opportunities, sharing knowledge and expertise gained from work experience and professional development opportunities, identifying/creating development opportunities and striving to be in the forefront of the profession.  Recruits and selects high caliber people of diverse cultures, backgrounds and experience from both inside and outside of the organization.
  • LEADERSHIP / ACHIEVEMENT ORIENTATION:  Demonstrated ability to develop specific action plans, achieve deadlines or milestones, accept accountability for mistakes, take corrective action, hold others accountable to their commitments, resolve team conflicts with finesse, and get involved when achievement of a milestone or goal is at risk.  Demonstrated ability to work independently, respond quickly in a crisis, build rapport and credibility with others and assume a broad range of responsibility.  Remains calm; provides a stabilizing influence during change and transition.  Creates an environment of accountability, safety and environmental responsibility.  Broadly impacts the organization’s overall success, links strategy and goals and fosters a commitment to the vision of the organization.

Required Qualifications*

  • Bachelor’s Degree in a related field and/or the equivalent combination of education, certification and experience.  
  • Ten (10) years of relevant work experience in public relations and/or marketing communications with knowledge/experience in IT.
  • Five (5) years of experience in a management position with responsibility for strategic communication planning, goal setting, resource planning and scheduling and supervisory experience which includes recruiting, mentoring, career development and performance management and team building.
  • Demonstrated experience with communication analytics tools as a data-driven means to assess communication effectiveness.
  • Strong familiarity with communication best practices and industry trends, including modern social media and advertising channels.
  • Exceptional writing skills and knowledge to develop creative communication plans and products needed to distribute information to various media effectively.  Demonstrated attention to detail and proofreading skills.
  • Demonstrated public speaking and presentation skills.
  • Highly collaborative style; relationship builder with the flexibility and finesse to manage by influence.
  • High energy, maturity and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.
  • Strong track record as an implementer who thrives on managing a variety of key initiatives concurrently with experience implementing organization-wide change and building consensus with key stakeholders.
  • Demonstrated proficiency with current computer technology and applications, e.g., productivity apps, Google apps, Microsoft Office Suite, etc.

Desired Qualifications*

  • Work experience in higher education.
  • Work experience in an IT organization.
  • Work experience in a health care delivery organization.
  • Work experience in a highly regulated industry working on communications strategies with compliance, privacy and security leadership.

Additional Information

Punctual, regular and consistent attendance is required.  The selected candidate will be conducting work at a computer in a stationary position for a normal amount of time and have the ability to move around an office environment; may require travel to various locations on and off campus.  May require on-call availability and may require working during non-business hours, including weekends. 

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy.  Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to:  ITAR, EAR, HIPAA and FISMA.

Staff members are required to provide and maintain his or her own high-speed residential Internet connectivity services.

Diversity, Equity and Inclusion

The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
 

Comprehensive Benefits

The University of Michigan is committed to offering a high-quality benefits package to support faculty, staff and their families.  Learn more by visiting the U-M Benefits website at https://hr.umich.edu/benefits-wellness

GO BLUE!

  • The University of Michigan is ranked No. 2 public university in the United States and 27th overall in a survey announced 09/27/2017 by The Wall Street Journal and Times Higher Education.
  • The University of Michigan maintained its ranking as the No. 4 public university in U.S. News & World Report's 2018 annual list of the nation's best under-graduate colleges and universities.
  • The University of Michigan was featured as one of the "Great Colleges to Work For" in the 2017 Chronicle of Higher Education.
  • The University of Michigan is ranked No. 3 by Money Magazine’s “Best Colleges for Your Money 2017/2018" which evaluated 711 higher education institutions on 27 factors within three broad categories: educational quality, affordability and alumni success.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.