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Job Summary

The Home Ventilator Program Clinic within the Division of Pediatric Psychology is seeking a full time Patient Navigator. The team consists of seven physicians, two nurse practitioners, a program nurse, two respiratory therapists, a nutritionist and two social workers.  As part of the health care team, the Patient Navigator provides lead support to providers in the program by coordinating all non-physician tasks directly related to the patient visit and care.  This position is responsible for set up of appointments, and communicates as needed with team members, patients and parents.  This position includes administrative duties related to event planning, travel arrangement and expense report reconciliation, meeting minutes, patient triage, management of intake paperwork and referrals and includes phone contact with patients.   

Responsibilities*

  • Appointment Scheduling: Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Able to efficiently navigate MiChart to obtain information needed.
  • Process post clinic paperwork, including consults to other pediatric services.  Obtain medical records and medical test results from other institutions, process for imaging into medical record and relay pertinent information to physicians.
  • Respond to and evaluate patient inquiries; resolve disputes regarding clinic procedures, policies and billing issues.
  • Coordinate multi-disciplinary Nusinersen treatment program
  • Act as primary resource and point of contact for complicated issues or concerns for staff or providers.
  • Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems and referrals.
  • Coordinate monthly faculty meeting, prepare agenda and meeting minutes and distribute appropriately.
  • Coordinate biannual Pediatric Home Ventilator RN/RT Conference
  • Provide back up to Pediatric Pulmonary clinic office
  • Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills.
  • Responsible for the collection and storage of clinical data for research and quality improvement activities.
  • Arrange travel for program team members and reconcile expenses in Concur. 
  • Updates and maintains clinical databases.
  • Interacts effectively and builds respectful relationships with and between units and among individuals. Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
  • Demonstrates excellent customer service skills for both internal and external customers.
  • Demonstrates ability to complete multiple tasks independently.
  • Ability to work independently and as a team player in an ever-changing environment.
  • Responds positively to change, showing willingness to learn new ways to accomplish works.
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
  • Order medical equipment supplies and office supplies for unit
  • Other duties as assigned.

Required Qualifications*

  • Five plus years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting.
  • High school diploma or GED
  • Knowledge of basic medical terminology
  • Experience facilitating and coordinating a patient’s continuum of care, as well as identifying and recommending appropriate resources available.
  • Excellent interpersonal and organizational skills.
  • Experience with multi-line phone.
  • Excellent attendance record.
  • Strong written and spoken communication skills.
  • Basic computer skills.

Desired Qualifications*

  • Bachelor’s degree in Social Work, Business Administration, or other related field
  • Experience working within a large, complex healthcare setting
  • Working knowledge of MiChart. Knowledge of medical terminology.
  • Must be able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail.
  • Must have strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in a highly specialized department.

Work Schedule

Monday - Friday 7:30 a.m. - 4:30 p.m.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of 7 calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.