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How to Apply

A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should:

  • Specifically outline the reasons for your interest in the position
  • Outline your particular skills and experience that directly relate to this position and
  • Include your current or ending salary

Starting salary may vary depending on qualifications and experience of the selected candidate. 

Job Summary

Advanced Research Computing - Technology Services (ARC-TS) is the University of Michigan research IT provider specializing in High Performance Computing (HPC), BigData (Hadoop/Spark/etc), high speed networking, storage and other technologies to accelerate the research mission of the institution.  The ARC-TS organization has an exciting opportunity to hire a Research Storage Intermediate to be part of a team working on portfolio of storage systems within ARC-TS.  The primary responsibilities for this position include:

  • Assisting the development, deployment, maintenance and support of new storage services for University of Michigan researchers for archiving and active storage.
  • Reponsibility for assisting in the maintenance and support of our existing storage services currently over 7PB including IBM Spectrum Scale/GPFS and Lustre parallel filesystems on High Performance Computing (HPC) clusters and NAS filers.
  • Provide expertise towards projects leading to the development of HPC in the Cloud.

For more information about ARC-TS visit our website: http://arc-ts.umich.edu

Responsibilities*

  • Research Storage Support:  Storage System Updates and Patches, System Configuration, System Health and Performance Monitoring and the Provisioning and Destruction of Media.
  • User Support:  Support users access to ARC-TS storage systems, support the high performance transport of data over national and local networks, troubleshoot user requests and support researchers use of storage systems from external providers - Cloud, Central IT.
  • System Capacity Planning:  Monitor usage of storage resources and make recommendations to maintain services, collaborate with other ARC-TS staff for data center utilization, maintain inventory of storage resources under ARC-TS management, work within ARC-TS to improve the research computing environment on campus.
  • Development of Self:  Stay abreast of application technology trends in storage infrastructure and environments (computers, accelerators, system management methods, etc.) by way of on-the-job training, attending technical courses or conferences, reading, researching and testing.


Organizational Competencies

While not limited to the following, in this role the successful candidate will be expected to demonstrate the following organizational competencies:

Advancing the Mission:  Demonstrates knowledge of the primary mission of the University and Health Systems, demonstrates awareness of the diversity of constituency groups and their roles and purposes and issues.

Creative Problem Solving / Strategic Thinking:  Demonstrates the ability to provide necessary attention to solve different level problems, often multitasking to solve moderate level problems, defines problems, analyzes causes, identifies possible solutions, selects the best solution and develops action plans.  Generates new ideas and goes beyond the status quo.  Demonstrates the ability to use creative thinking to improve processes and solve complex problems.

Development of Self and Others:  Demonstrates the initiative in participating in growth opportunities for continuous development and improvement, demonstrates ability to apply new skills/knowledge to the job and serves as a training resource to less experienced staff.

Quality Service:  Demonstrates the ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service, demonstrates the ability to see issues from the customer’s perspective assesses urgency of requests and responds accordingly, demonstrates focus on fulfilling expectations by seeking insight into customer needs and developing solutions that provide value for the customer.

Required Qualifications*

  • Bachelor’s degree in computer science, business computing or a related field and/or equivalent combination of education, certification or experience.
  • A minimum of two (2) years of experience in a related role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting and working independently to successfully design services and workflows.
  • A minimum of one (1) year of experience in implementing storage and backup solutions.
  • Demonstrated ability to lead project teams and provide timely project status reports.
  • Ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation and performance monitoring) for at least two of the following: SAN, NAS and enterprise backup solutions.
  • Strong Linux background.
  • Demonstrated ability to communicate effectively in technical concepts via email, letters and in person to teams and customers.
  • Ability to manage priorities in face of multiple requests and projects.

Desired Qualifications*

  • Experience with deployment of storage systems using NFS v4 with Kerberos.
  • Experience with Spectrum Scale/GPFS, Lustre and EMC OneFS.
  • Experience with Object Storage or HDFS.
  • Experience with iSCSI, SMB/CIFS, or SRP.
  • Understanding of protected data (HIPAA, CUI, etc.).
  • Experience in a high-performance computing cluster environment.
  • Experience with LDAP and Active Directory in a storage service. 
  • Experience providing IT support in an academic or research environment .
  • Experience with Cloud Storage API’s.
  • Experience with Globus GridFTP, Aspera, or FDT.
  • Experience with hierarchical storage management (HSM) systems such as SAM-QFS, Black Perl, HPSS, Spectrum Archive etc, with object or tape backends.

Additional Information

Some development may be applicable to open source projects. In addition, there may be opportunities to speak at relevant conferences regarding work done on these endeavors.

Diversity, Equity and Inclusion:  The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits:  The University of Michigan is committed to offering a high-quality benefits package to support faculty, staff and their families.  Learn more at https://hr.umich.edu/benefits-wellness

GO BLUE!

  • The University of Michigan is ranked No. 2 public university in the United States and 27th overall in a survey announced 09/27/2017 by The Wall Street Journal and Times Higher Education.
  • The University of Michigan maintained its ranking as the No. 4 public university in U.S. News & World Report's 2018 annual list of the nation's best undergraduate colleges and universities.
  • The University of Michigan was featured as one of the "Great Colleges to Work For" in the 2017 Chronicle of Higher Education.
  • The University of Michigan is ranked No. 3 by Money Magazine’s “Best Colleges for Your Money 2017/2018" which evaluated 711 higher education institutions on 27 factors within three broad categories: educational quality, affordability and alumni success.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.