Internal Medicine’s Pulmonary and Nephrology Clinics are seeking a Medical Assistant to assist in the delivery of outpatient specialty care on the 3 rd floor of the Taubman Center. The MAs duties will involve direct patient care as well as administrative responsibilities. We are looking for a team member who can work independently and adhere to our high standards for excellence in patient care.
- Support clinical providers by administering immunizations and injections, follow up test scheduling, etc.
- Assist patients while in clinic.
- Assure efficient clinic flow by rooming patients performing intake functions including vital signs, medication reconciliation, and reason for visit.
- Prepares patient records and reports.
- Prepares and sets up exam room with appropriate equipment and supplies.
- Collects specimens.
- Implements emergency protocols when necessary.
- Maintains accurate electronic patient information in Mi Chart.
- Reports incidents, problems and concerns in a timely manner to the leadership team.
- Assist in arranging same day tests.
- Stock supplies, linen and medications.
- Perform EKGs or other point of service testing as required.
Indirect Patient Care:
- Scan patient records into Mi Chart.
- Manage prior authorizations.
- Works with the Avitracks system.
- Complete required forms (FMLA, Workers Comp, Patient Assistance).
- Sort mail.
- Manage the Mi-Chart in basket, which includes test results, prescription refills, follow up or between visit test, procedure, or appointment scheduling.
- Participate in the opening and closing of the clinic as required by the schedule.
- Participate in clinical operations improvement activities.
- Maintains patient confidentiality.
- Collaborates with nursing in patient care activities.
- Demonstrates positive customer service behavior.
- Maintains excellent communication with all health center staff.
- Possess a high school diploma or General Education Development (GED) credential.
- Graduation from a Medical Assistant Program or an equivalent combination of education and 0-1 years of experience.
- Knowledge of basic medical terminology.
- Moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring patients.
- Exceptional interpersonal skills and the ability to work well within a team setting.
- Ability to communicate effectively.
- Demonstrated active listening, written, verbal, and information technology skills.
- Able to work in a fast-paced, customer friendly environment.
- Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others.
- Works well with minimal supervision and possesses strong attention to detail.
- Documented history of excellent attendance and punctuality.
- Effective time management skills.
- Excellent customer service skills and interpersonal and communication skills (ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues).
- May be required to work overtime.
- Previous experience in an Ambulatory Care clinical setting as a Medical Assistant.
- MiChart experience.
- Clinical data entry experience.
- Lab monitoring programs knowledge.
- Knowledge of University and Department of Internal Medicine policies and procedures.
- Certification as a medical assistant.
- Experience working within a large, complex healthcare setting.
25 hours per week
Location: Internal Medicine, Area C, Taubman Center
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Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
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The University of Michigan is an equal opportunity/affirmative action employer.