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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your skills and experience that directly relate to this position.  Please include a link to a portfolio, if available.

The target salary range for the position is $55,000.00 - $75,000.00 (full-time effort). The actual salary offered may be higher based on the qualifications and experience of the selected candidate.

Job Summary

The School of Information at the University of Michigan School of Information (UMSI) is a progressive, interdisciplinary professional school offering a Bachelor of Science in Information, a Master of Science in Information, a Master of Health Informatics, and a Ph.D. Our mission is to create and share knowledge so that people will use information – with technology – to build a better world.
The Office of Professional and Community Engagement (OPCE) manages activities that are a critical function to forward the School’s goals for continued prominence and connections between our professional programs, community members, and practitioners in the information field. The OPCE is a new office at UMSI with the goal of coordinating a diverse portfolio of curricular and co-curricular engagement opportunities, including a design clinic and innovation, creative, and entrepreneurial skill development activities and services for students.  We accomplish our goal of helping students achieve a high level of professional skill attainment and global awareness by aligning our work in support of the School’s mission and the mission of the University.
This position is a new role in the School of Information and is an excellent opportunity for a creative, high-energy, organized design professional. The Design, Innovation, and Engaged Learning Program Manager will be responsible for a broad range of activities related to managing the design clinic program and programming in the area of design, innovation, creativity, and entrepreneurship.  The successful candidate will create and facilitate the UMSI Design Clinic experience; engage in and share innovation and entrepreneurship opportunities throughout the University, local, and global communities; and ultimately develop students’ skill sets in the areas of creativity, risk-taking, innovation, self-agency, and project management.  They will liaise and collaborate with faculty to incorporate design, design feedback and innovation into their courses at UMSI and throughout the University.  The successful candidate will also advise students (both graduate and undergraduate) about related University program opportunities and career options.  This position will report to the Director of the Office of Professional and Community Engagement.

This position is part of a team of engaged learning specialists, who create and manage a portfolio of student opportunities and community partnerships in relevant career areas including, but not limited to, corporate/industry, government, not-for-profit, community engagement, civic technology, entrepreneurship, and global engagement. We are committed to our mission, collaborative, student-oriented, and have fun at work every day.
To learn more about engaged learning programs and the Office of Professional and Community Engagement and the School of Information, please visit our website.


Program Coordination/Management 50%
The Design, Innovation, and Engaged Learning Program Manager  provides program management over the development and ongoing management of the UMSI Design Clinic, a student-driven consulting service in design strategies for university, industry, and community partners.  In this role, the program manager will develop the learning outcomes, assessment activities, and structure of the clinic and help desk.  They will recruit clients, mentors, and students, and facilitate the clinic, incorporating a diverse range of internal and external professionals to guide, critique and mentor the student participants. The Program Manager provides on-going feedback to the student teams on their projects, simultaneously educating them on design techniques, promoting creative thinking, and guiding project management on a wide range of information projects.

Programming and Resource Development 25%
The Design, Innovation, and Engaged Learning Program Manager also develops and promotes a range of resources, programs, and opportunities for students to engage in innovation and entrepreneurial experiences and/or build entrepreneurial skills, leveraging the University of Michigan innovation and entrepreneurial community.  This role significantly contributes to the development of student opportunities to build professional skills; this would include developing trainings, workshops, or consulting with students within client-based classes and through other engaged learning programs existing at the School, such as Alternative Spring Break, Citizen Interaction Design,the Global Information Engagement Program, and other project or client-based courses and programs at the School of Information and the University of Michigan.  

Student Advising and Consulting 10%
This role advises and consults with students who seek to engage in School of Information, University of Michigan, or other educational opportunities that build innovation and entrepreneurial skills, and provides consultation for students on a variety of design projects.

Relationship Management 5%
The successful incumbent is the key liaison to the design, innovation, and entrepreneurial communities with the University and locally, with the goal of bringing speakers, workshops, and knowledge to campus through these relationships.  The Program Manager collaborates with the Career Development Office to enhance career programming for students seeking careers in start-ups, those who seek to launch new organizations, or those that seek to act as innovators in traditional not-for-profit or for-profit organizations.

Faculty Collaboration 10%
The Program Manager collaborates with faculty on the incorporation of design, innovation, and entrepreneurial skill development in class projects and client-based courses, or research projects with related needs, in collaboration with other OPCE team members.

Required Qualifications*

The successful candidate will have a background in design or design thinking, and strong innovation, entrepreneurial, technology, leadership, and operational credentials. They will have a passion for the education and training of the next generation of information professionals, innovators, entrepreneurs, and change agents. The candidate will have demonstrated leadership and team-building qualities and the ability to interact successfully with highly-skilled academics, professionals, and innovators and entrepreneurs. They must have the ability to easily transition between strategic and tactical operations and problem solving situations.

  • Bachelor’s degree or equivalent combination of education, certification, and experience in a related field
  • Minimum of 2 or more years of experience mentoring students/student groups, including highly developed negotiation and conflict resolution skills; open to give and receive critical feedback
  • Professional experience in an educational capacity teaching design, or design concepts or working with students or professionals leading a structured design program, or related experience and/or working in a design-oriented environment, such as human-computer interaction, industrial design, product design, urban design, applied arts, architecture, visual/graphic design, or advertising
  • Ability to work in a fast-paced, dynamic, evolving environment and professional position
  • Demonstrated excellent interpersonal and communication skills with the ability to build relationships with a diverse range of people from various industries and levels, and a diverse population of students, staff, and faculty
  • Experience working with a wide range of technology, including proficiency with Microsoft Office Suite/Google Apps products and managing data in complex databases
  • Demonstrated attention to detail in the context of complex projects and a dynamic workplace
  • Demonstrated ability to manage and organize a variety of duties simultaneously under timelines and within an open and collaborative work space
  • Ability to work independently and as a critical member of a small team, scoping work to an appropriate level and making autonomous decisions
  • Ability to travel, on occasion, with students as a leader and independently as a positive representative of the School of Information and the University of Michigan as part of related student programs.  Anticipated travel would be mainly domestic, and not a regular occurrence
  • Ability to set expectations and achieve results while contributing to the broader mission
  • of the OPCE, the School, and the University
  • Exercise initiative as a critical member of a small team; strong desire to contribute to a developing team in the novel field of engaged learning

Desired Qualifications*

  • Master’s degree in a relevant design-oriented field
  • Experience working in a design-oriented environment, such as human-computer interaction, industrial design, product design, urban design, applied arts, architecture, visual/graphic design, or advertising
  • Training or experience with Design Thinking, Agile, Scrum, or Lean project management tools, or other similar methods, processes, and or softwares
  • Ability to confidently and fluently communicate with academics and employers in technical roles and organizations
  • Past experience as a design clinic participant, creative leader, and/or entrepreneur, experience working in innovation and entrepreneurial endeavors
  • Developed network of professionals in relevant fields
  • Experience with Adobe Suite
  • Passion to support ideas and the innovation process across the university and area.
  • Knowledge of University of Michigan policies and procedures

Work Schedule

Punctual, regular, and consistent attendance is required.  Will require working during non-business hours and on weekends.   May require occasional domestic travel.

Work Locations

This position will be based in the UMSI Engagement Center, 777 N. University, Ann Arbor.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.