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Job Summary

The University of Michigan, School of Social Work (SSW) seeks an Information Technology Associate Director to work with the SSW IT and Web team to support our faculty, staff, and students in using information technologies in the most efficient ways possible. This position will initially report to the SSW Dean.

The SSW IT Associate Director will play a leadership role in creating an innovative academic computing organization that serves the emerging needs of the SSW community. This individual will lead and contribute to a range of projects in instructional design, research computing, and web-based computing that serve the unique needs of SSW faculty, staff, and students, while also working as part of a larger Michigan IT community to develop and take advantage of solutions that are provided at an enterprise level.

This individual will play a primary role in developing and continuously improving our practices around research and teaching excellence, customer engagement, and solution design. The Associate Director will work with the deans to identify priorities for creating or adapting frameworks to measure, manage, and improve instructional and research operations, be responsible for the implementation of these solutions, and will work with other members of the team to continually improve these processes. Similarly, this individual will work to design and shape customer demand.

In addition to developing, implementing, and improving our capabilities in these areas, the Associate Director will work closely with the SSW and other members of the IT and web teams to manage aspects of the day-to-day operations of SSW IT.


In addition to developing, implementing, and improving our capabilities in these areas, the Associate Director will work closely with the SSW and other members of the IT and web teams to manage aspects of the day-to-day operations of SSW IT. 

IT Management – 30%

  • Provide technical and functional direction for the adoption of solution architectures or technical architectures to create sustainable solutions.
  • Lead planning and control of both service and project work.
  • Supervise and manage IT initiatives within the School, with responsibility for managing IT personnel, equipment, servers, services, and projects effectively.
  • Participate in service and equipment acquisitions.
  • Participate in the Michigan IT community to build and leverage strong relationships with other IT providers and consumers on campus.
  • Train, coach, and manage staff performance as appropriate.
  • Build and maintain relationships with key non-IT stakeholders, effectively communicating the activities, goals, and value of the School in non-IT terms.

Operations Excellence – 30%

  • Conduct and maintain an ongoing assessment of SSW IT’s operational performance, looking at a variety of metrics, indicators, and benchmarks.
  • Develop and manage a process for assessing, tracking, and improving SSW IT’s technical costs to ensure that performance and solutions are sustainable.
  • Integrate and routinely assess good security practices working in collaboration with other SSW IT team members as well as the central Information and Infrastructure Assurance team.

Customer Engagement 20%

  • Develop a strong understanding of the mission, direction, and activities of the School and help ensure that projects and services are well aligned to School goals.
  • Develop a scouting approach in which the best ideas in academic and administrative computing are embraced and appropriately transitioned into operation at an appropriate scale.
  • Create processes for measuring the value created by IT efforts.
  • Contribute to a relationship management practice that builds and nurtures relationships with key partners in a thoughtful and organized manner.

Solution Design – 10%

  • In collaboration with other members of the SSW IT team, work to identify, scope, and implement solutions that meet expressed or emerging needs in academic and instructional computing.

Learning and Growth – 10%

  • Take a self-directed, but rigorous approach towards professional development, cultivating new skills and competencies.
  • Routinely provide constructive, but critical feedback to the Dean regarding the direction of SSW IT and the development of the IT staff.
  • Investigate competencies that need development across multiple team members and recommend professional development activities.
  • Ensure that the day-to-day operations of SSW IT unit align with the School’s IT strategy.


This position will supervise the SSW web team, the SSW MultiMedia Coordinator as well as act as a liaison and on-site partner for the MiWorkspace team.  Additionally this position will assist in the coordination of the activities of the Educational Programs Learning Experience Designer with the Associate Dean for Educational Programs. The successful candidate will be responsible to coordinate the IT team’s daily activities and will manage overall daily IT operations.

Required Qualifications*

  • Five or more years of progressively responsible experience in functional management or project management of an IT unit.
  • Experience working in an academic environment.
  • Master’s degree in information, computer science, business or a related field.
  • Extensive experience with a wide range of IT in support of teaching, learning, research, and academic administration including but not limited to proficiency in HTML, PHP, MySQL, Drupal, Perl, Linux, Business Objects, PeopleSoft, database and server administration.
  • Demonstrated analytical skills and the ability to present problems and solutions in a structured manner.
  • Experience with strategic planning and execution.

Desired Qualifications*

  • Proven ability to work with a diverse group of people in an inclusive and trust-inspiring manner.
  • Excellent communication skills.
  • Experience with both IT service operation and IT project management.
  • Experience with supervision and performance management.
  • Knowledge of UM policies, procedures and regulations.
  • Experience developing IT standards and services.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.