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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the HR Coordinator Supervisor, the HR Coordinator serves as a critical member of the Shared Services Center Human Resource Group. The HR Coordinator is responsible for administrative support and processing of job postings, personnel action requests, payroll changes, payroll reporting, special projects, and complex transactions and audit inquiries. 


  • Knowledge of and adhere to University of Michigan policies and procedures
  • Process HR transaction requests utilizing ServiceLink Case Management System
  • Process personnel action requests (PAR) according to the Service Level Agreement
  • Manage job openings via eRecruit
  • Enter HR job data in MPathways
  • Process appointments for staff, faculty, non-student and student  temporary employees
  • Approve escalated job-related changes to employee records (job action requests)
  • Triage inquiries for external HR compliance requests received
  • Conduct resume review, interview scheduling, and reference checks as requested
  • Other duties as assigned

Required Qualifications*


  • Bachelor’s degree or equivalent combination of education and experience


  • Demonstrated ability to handle multiple transaction requests in a timely and efficient manner
  • Willingness to deliver excellent customer service
  • Proven ability to work efficiently and effectively delivering high quality work output
  • Demonstrated history of building  relationships in the workplace
  • Ability to work effectively in a team environment
  • Effective written and verbal communication skills
  • Proficient standard office computer skills with (i.e. Microsoft Office, Google)

Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation.
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others.
  • Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture. 

Desired Qualifications*

  • 1-3 years of experience in Human Resource Administration
  • Experience in a Shared Services organization
  • HR experience in a higher education setting
  • Knowledge of PeopleSoft and/or Service Now
  • Familiarity with administrative processes, procedures, and systems at the University of Michigan

Additional Information

The University of Michigan, with an operating budget of $5.8 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.