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Job Summary

NOTE: A cover letter is required for consideration for this position and should be attached as PAGE ONE of your resume.  The cover letter should address your specific interest in the position and outline the skills and competencies that directly relate to this position.

HR Records and Information Services is looking for a highly talented individual to maintain human resources and benefit information for university employees, benefit eligible students, retirees, survivors and COBRA participants.

Successful candidates will have proven competencies in creative problem solving, communication, building relationships, self-development, and the ability to adapt to change. You will be expected to learn Human Resources policies, Standard Practice Guidelines as related to appointment and benefits, Benefits Office policies, eligibility rules, allowable mid-year changes, and transaction processing procedures. This knowledge in conjunction with the demonstrated ability to communicate effectively with a diverse audience consisting of varying levels of understanding regarding the university's appointment data and benefits package will be used to interpret and analyze forms, escalated customer questions and audits resulting in accurate data entry and exceptional customer service.

University Human Resources seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning. 

Responsibilities*

  • Tier III customer Support - Utilize effective problem solving skills and quality service while collaborating with other UM units to provide application support, problem analysis and resolve escalated issues, concern or questions. Advancing the Mission as evident by developing a clear understanding of the issues pertaining to our customers and actively stay abreast of new developments in benefit plans.
  • Complex Operational Process - Oversee, coordinate and handle complex benefit set-up and transactions.
  • Exception Processing and Auditing - Demonstrate analytic skills and creative problem solving while processing exceptions, audit and resolving errors while meeting various deadlines to ensure data integrity.
  • Function as an effective team member as evident by the ability to develop and maintain constructive, cooperative working relationships with peers, co-workers and managers.

Required Qualifications*

  • Bachelor's degree in business field or an equivalent combination of education, competencies and experience.
  • Reasonable knowledge of Human Resources and Benefits Administration policies, practices and procedures.

Desired Qualifications*

  • Five to Seven years of Human Resources and Benefits Administrative experience.
  • Working knowledge of a relational tables based Human Resources, Payroll and Benefits Administration system, similar to PeopleSoft.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.