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Job Summary

The Information and Technology Services (ITS) organization at the University of Michigan-Dearborn has an exciting opportunity for an Infrastructure Manager.

The chosen candidate will be responsible for managing all networking and infrastructure services at the University of Michigan - Dearborn including voice and data networks, wireless, data centers, security, storage, servers, compute, and web. The candidate will work closely with the IT Architect, who will provide strategic planning and project planning & project management expertise for these areas.

The candidate will supervise all staff supporting networking and infrastructure, provide operational support, continuous improvement, assure service quality and reliability, redundancy, and efficiency, and collaborate with the IT Architect and Director of IT Strategy and Operations on strategy.

The candidate will be responsible for developing and establishing team standards and procedures and assuring industry best practices are followed. 

The University of Michigan – Dearborn operates two data centers in a nearly completely virtualized infrastructure environment, with some cloud backup and storage use. In the next year, we will be moving ahead with a broader cloud strategy for backups, redundancy, and other uses. This manager will take a leading role in that effort, along with the IT Architect.

This is a full-time position. This classification is considered exempt in compliance with the Fair Labor Standards Act (FLSA). 
The University of Michigan is a non-discriminatory, Equal Opportunity/Affirmative Action employer.

Responsibilities*

  • Plan, assign, direct, and coordinate staff assignments, providing technical support and direction.
  • Review and evaluate work, and conduct performance evaluations.
  • Direct feasibility studies, time and cost estimates and establishment of new or changed infrastructure components.
  • Consult with University administrative units and colleges, partners such as Ann Arbor and Merit, software vendors, and the university's digital/web team to deliver solutions.
  • Ensure appropriate reporting of project status, and status of requests made to the team.
  • Develop plans for future upgrades to infrastructure components.
  • Ensure on-call staff addresses evening and weekend business needs.
  • Monitor tickets assigned to the team and ensure high-quality and timely service.
  • Support other ITS teams to deliver services to end users.
  • Manage the 5-year budget plan for infrastructure and networking, and ensure spending stays within the budget.
  • Work with the IT architect on strategy, including presenting strategy to executive leadership.
  • Advise on resource needs within the networking and infrastructure team, and plan for professional technical development.

 

 

Required Qualifications*

  • Bachelor's degree (computer science, business analysis, etc.) or equivalent combination of education and experience required.
  • 7+ years of demonstrated professional experience in one or more of: networking, storage, linux/windows administration, systems support.
  • Experience developing and implementing strategic plans for networking and/or infrastructure.
  • High level of organizational skills.
  • Experience completing relatively large-scale projects to migrate or update networking/infrastructure.
  • Experience juggling multiple projects and priorities.
  • Good written, verbal, and presentation skills required.
  • Good communication skills and the ability to interact professionally with other ITS staff and leadership, University leadership, staff, faculty, and students.
  • Ability to lead and work cooperatively and effectively with members of a technical team.
  • The candidate must be eligible to work in the United States.

Desired Qualifications*

  • Experience supervising technical personnel or providing functional coaching/supervision to technical personnel.
  • MS in computer science, information technology, or related discipline.
  • Demonstrated experience leading networking and/or infrastructure operations.
  • Demonstrated experience with University of Michigan infrastructure and business needs.
  • Knowledge and experience with ITIL methodology strongly desired.
  • Knowledge and experience in formal project management methodology.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.