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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Department of Dermatology, is internationally recognized as leader in the treatment of dermatological diseases and conditions.  Our hard working, dynamic, team of staff thrive on challenges and partner together to collaboratively support the full offerings of specialized patient care services. We are seeking the ideal candidate for our Senior Clinical Operations Manager role to partner with the Dermatology Division Chiefs, ACU Medical Directors, Chair and the Chief Department Administrator to direct and manage the Department of Dermatology’s on-site and off-site ambulatory clinics and facilities. 

The Operations Manager will also provide leadership in identifying and implementing improvements to internal systems within a large clinical department with clinical, research and educational component.

Responsibilities*

In conjunction with the Division Chiefs and ACU Medical Directors, plan, manage and evaluate the administrative, financial and operational activities of ambulatory services within the Department of Dermatology.

Work closely with Dermatology divisions to plan and establish a patient-centered, efficient and service driven clinic structure which maximizes service and caring for patients and families as well as the providers and staff of the clinic.

Clinic Support:

  • Working with Clinic Managers, oversee personnel resources, including determining staffing levels, recruitment, selection, compensation, work hours, and staff training and evaluation.

  • Develop and implement administrative procedures to enhance patient satisfaction, patient flow, and revenue capture.

  • Serve as an administrative liaison with centralized or external offices regarding patient account status, governmental regulations, etc.

  • Develop and implement clinical programs that maintain and /or increase patient volume and satisfaction -   may include recommendations for marketing, using space efficiently, and promotion of customer service programs.

  • Hire, train, mentor, and supervise clinic managers

 

Operations Alignment:

  • Develop and implement site policies and standards and ensure compliance across the Department of Dermatology’s ambulatory care sites.

  • Prepare projections, analyses, and plans for operational improvements including requests for space utilization and scheduling.

  • Develop and implement programs to promote public and community relations.

  • Oversee Faculty Schedules for the Division of Medical Dermatology, and other divisions if requested.

 

Financial Provisions:

  • Develop and monitor budget(s) and contribute to margin improvements.

  • Manage appropriate on-site fiscal services including the monitoring of charges and collections and initiate corrective action where necessary.

  • Prepare special periodic reports, including financial summaries, quality assurance studies, and activity statistics.

Compliance Support:

  • Maintain a thorough knowledge of JCAHO and other regulatory agency requirements and monitor clinic activity with established standards.

  • Ensure compliance with institutional goals, objectives, policies, standards, and guidelines.

  • Represent the clinics to external agencies and UMHS administrative leadership as appropriate.

  • Ensure compliance with safety programs.

  • Maintain inventory controls procedures for facility supplies and equipment and assists with facility planning.

Other tasks or duties as assigned

Required Qualifications*

  • Bachelor’s degree in healthcare, public health, business administration, or related field and  5+ years progressively responsible experience with clinical operations management required, or equivalent combination of education and experience.  

  • Demonstrated leadership skills consistent with organization and management of clinical programs in a large scale health system.

  • Significant customer service skills and strong interpersonal and verbal communications skills.

  • Demonstrated ability to build successful relationships.

  • Demonstrated problem solving and conflict resolution skills.

  • Ability to work independently with minimal supervision and maximum collaboration in a team environment.

  • Ability to critically analyze processes, provide assessment and execute steps to resolution.

  • Ability to plan, organize and direct the activities of others.

  • Knowledge of clinic and information system principles and applications.

  • Command of Service Excellence and LEAN principles.

Desired Qualifications*

  • Demonstrated ability to build, implement, and maintain productive and engaged teams and work processes.

  • Master’s degree in healthcare, public health, business administration, or related field and 4+ years progressively responsible experience with clinical operations management required. 

  • Considerable knowledge of clinic and information system principles and applications.

  • Experience with Continuous Quality Improvement (CQI) and team building concepts.

  • Strong commitment to process improvement.

Additional Information

Supervision Received:

Direct supervision is received from Chief Department Administrator. The Operations Manager will routinely respond independently to the Division Chiefs, Medical Directors, Chair and other inquiries. Various stakeholders have direct input to the Operations Manager’s annual performance evaluation.

Supervision Exercised:

Administrative and functional supervision is exercised over clinic managers and professional and administrative staff in designated areas.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.