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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Supplier Management Supervisor, each Accounts Payable Supplier  Management Associate serves as a critical member of the Accounts Payable Supplier Management Team.  Each Associate is responsible for processing accounts payable transactions received by the SSC and completing all associated tasks.  This position specifically will be tasked with vendor management work within Accounts Payable.  The Accounts Payable Supplier Management Associates work collaboratively with their fellow Associates.


  • Retain knowledge of and adherence to University of Michigan policies and procedures
  • Offer unparalleled customer service in all interactions
  • Manage and process supplier additions, reactivations, and updates in the system
  • Maintain a high level of work production and accuracy as an individual and as part of the team
  • Maintain a high level of team participation and coverage, including team development, team projects and knowledge transfer within the team
  • Oversee supplier relations inquiry management
  • Identify, research, and provide guidance to customers or suppliers regarding their requests
  • Process 1099-MISC reporting transactions and participate in proactive clean-up efforts
  • Process foreign FATCA onboarding suppliers
  • Process foreign chapter 3 & 4 voucher payments (approvals, reporting, and withholding requirements)
  • Participate in supplier database clean-up efforts
  • Identify and participate in continuous improvement opportunities and activities
  • Maintain and update training and workflow documents
  • Identify opportunities to educate and build relationships with partners to improve business processes
  • Maintain standard business processes
  • Identify non-standard business process and escalate to appropriate level when necessary
  • Train, mentor, and cross-train new and existing staff in individual or group settings

Required Qualifications*


  • High School diploma


  • 0-2 years experience in a professional office setting
  • Proven ability to work efficiently and effectively delivering high level work output
  • Ability to work effectively in a team environment
  • Willingness to deliver excellent customer service
  • Effective communication skills
  • Proficient standard office computer skills with (i.e. Microsoft Office , Google)

Desired Qualifications*

  • Experience in a Shared Services organization
  • Finance experience in a higher education setting
  • Experience and understanding of IRS TIN matching, W-9 form processing, government restricted parties (use of Visual Compliance), and sanctioned countries
  • Resourceful and creative in approaching projects and new challenges
  • Experience in researching or investigating records to find discrepancy and providing resolutions
  • Knowledge of MPathways/PeopleSoft (or similar Enterprise Resource Planning (ERP) system)
  • Familiarity with administrative processes, procedures, and systems at the University of Michigan

Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation.
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others.
  • Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture.

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.