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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Be part of the exciting and challenging Cost Analytics and Decision Intelligence project team at Michigan Medicine and have a direct impact on the tripartite missions of education, research and patient care! The HITS Data Reporting and Analytics department is seeking a qualified candidate who is excited to execute on our data management strategy ensuring rapid delivery of projects including developing and maintaining  ETL (Extract, Transform and Load) processes,  and delivery of analytical data sets. 

Responsibilities*

The Business Systems Analyst will require multi-tasking across project activities and some production support efforts.  Responsibilities will include, but are not limited to:

  • Act as Project Manager for various data service projects, manage team work using agile methodology
  • Complete project work related to testing, production support, end-user support, process analysis and consult within a project or effort in a timely manner.
  • Demonstrate analytical skills necessary to analyze business requirements and the ability to clearly and concisely document those requirements in the appropriate format.
  • Create source to target data mapping documents with transformation logic.
  • Assist Data Architect in Data Warehouse design and data modeling
  • Create clear and concise design documents for new applications or for modifications to existing applications
  • Study and develop a comprehensive understanding of assigned business processes and systems. Work closely with co-workers, teams, and subject matter experts to apply in-depth knowledge of the units' business and administrative processes to all tasks. Apply in-depth knowledge in all phases of design and development (analysis, design, development, testing, implementation, and evaluation).
  • Build on-going relationships with external customers using effective verbal, written and presentation skills to ensure all work requests and project timelines are communicated, understood and met. Consult with customers to analyze their needs and identify acceptable solutions. Collaborate with customers on the resolution of business process issues including those that cross organizational boundaries.
  • With demonstrated analytical skills, assist with customer and departmental planning by reviewing the status of current projects or tasks, understanding and quantifying existing work and proposing recommendations on work and priorities.
  • Provide application support including problem analysis and resolution, on-call support, tier 2 help desk support, and end-user support. Develop, modify, test, document and implement reports and queries. Develop test plans to support infrastructure, software upgrades and releases: create and maintain documentation and test data. Execute test plans to support infrastructure, software upgrades and releases. Understand batch job streams and their dependencies.
  • Support project management by completing tasks to facilitate the implementation of new or changed systems, writing status reports, updating issues logs, participating in timeline decisions, providing input on proposals, etc. Identify and resolve dependency and integration issues across product areas.
  • Show initiative in learning, understanding and using departmental system development life-cycle, project management, and consulting methodologies in order to successfully work on assigned project and/or quickly adjust to another project if necessary.
  • Support change management effort by reviewing documentation, providing content recommendations and updating appropriate individuals on the completion status of project deliverables in a timely manner.
  • Meet target business dates or work with management to refine and adjust dates as external barriers warrant.  Track and maintain all assigned work requests and assignments utilizing tracking tools and following defined procedures.

Required Qualifications*

  • Bachelor's degree in related field and/or combination of education and experience.
  • 5 years of related experience in business systems analysis and project management
  • Demonstrated knowledge and skills in project management and analysis, negotiation, and conflict resolution. 
  • Minimum 2 years of experience in Epic Clarity
  • Basic understanding of Data Warehouse and Business Intelligence.
  • Demonstrated experience with determining project objectives and requirements, anticipating and solving problems, and developing standards and guidelines for diverse activities.  
  • Experience in reporting and dashboarding tools
  • Works with confidence, collaboration, and a continuous desire to expand and improve skills set.
  • Ability to communicate effectively, both verbally and in writing with all levels including executive leadership. Successful performance with presentations.
  • Proficient with word processing, spreadsheet, and database applications. 
  • Excellent organizational, analytical, and independent problem solving skills.
  • Demonstrated ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language. 
  • Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines. 
  • Ability to contribute and collaborate effectively as a member of a highly-functioning and productive team.
  • Ability to work independently and assume a broad range of responsibility.
  • Ability to contribute and collaborate effectively as a leading member of a highly-functioning and productive team. 

Required Organization Competencies

Successful candidates will be expected to demonstrate in this role the following organization competencies, including but not limited to:

BUILDING RELATIONSHIPS / INTERPERSONAL SKILLS - Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open, honest, and accepting manner.  

FLEXIBILITY / ADAPTABILITY TO CHANGE - Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.

QUALITY SERVICE - Demonstrated ability to establish and maintain effective relationships with internal and external customers for exemplary customer service with the ability to see issues from the customer’s perspective assesses urgency of requests and responses accordingly.

Desired Qualifications*

  • Experience in Big Data Analytics
  • Experience in developing and Consuming APIs
  • Demonstrated ability to learn and support multiple business processes in a timely manner
  • Demonstrated ability to consult with customers, SME’s or business offices.
  • Experience in Tableau and Informatica
  • Demonstrated knowledge in ITIL and Lean
  • Experience with Epic Clarity Report writing

Work Schedule

  • Punctual, regular, and consistent attendance is required.
  • Requires on-call availability on team rotation outside of normal working hours.
  • Requires working during non-business hours and on weekends.
  • Requires maintaining own high-speed residential internet connectivity service.

Work Locations

The primary location is the NCRC and Michigan House buildings of Ann Arbor, Michigan.

May require commuting to various locations on and off campus.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.