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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Technical Services Group (TSG) at Survey Research Operations (SRO) is seeking an Administrative Assistant Intermediate.

Survey Research Operations (SRO) is the operations branch of the Survey Research Center at the Institute for Social Research (ISR). The Technical Services Group is responsible for the development and support of systems and tools used to manage survey and data collection operations and processes including respondent contact, sample management, computer assisted data collection, resource management, reporting, and quality assurance.


Provide overall administrative support to members of the TSG administrative team, approximately 10 staff, and act as a knowledge source regarding University and ISR policies and administrative processes for all members of TSG, approximately 40 staff.   Coordinate with other administrative assistants across the SRO unit to ensure overall  consistent support throughout the organization.

Assist with staff recruitment, personnel transactions, and related processes.  Includes completing posting and hiring documents, orientation to the unit, maintaining alternative schedule documentation, all appointment termination and close out activities, complete “MCard” and  access forms (building and computing), change of address forms, etc. and other administrative support duties as assigned.

Provide administrative support for procurement processes including placing orders for software with ITS, SRC computing or other direct suppliers, and maintaining documentation and tracking of software licenses and usage within TSG.  Research, purchase, and maintain office supplies and equipment as needed.  Reconcile purchasing card transactions for designated staff.

Maintain supervisor files, schedule meetings, reserve conference rooms and conference lines, coordinate equipment and room setup, order supplies, prepare meeting agendas and minutes, coordinate all travel and logistic arrangements for members of TSG, assist with coordinating unit’s annual performance evaluation process, participate in the development of units’ policies and procedures and disseminate information to unit members.
Prepare confidential correspondence, assist in the creation of slide presentations, create or maintain spreadsheets, maintain databases, proof read or copy edit text materials, and use content management software to make edits and modifications to digital content.

Work closely with other administrative support personnel to assist in maintaining administrative support consistency throughout Survey Research Operations.

Maintain unit MCommunity groups and update as needed. Submit computing help desk and facility requests for staff as needed.

Required Qualifications*

• Bachelor’s degree or equivalent administrative assistant experience required.
• Minimum of 2+ years of administrative support experience in a professional work setting.
• Detail oriented and strong communication skills.
• Discretion when dealing with highly sensitive information.
• Ability to set priorities, handle multiple assignments and deadlines, and to display excellent judgment while operating in a flexible and  professional manner.
• Extensive demonstrated knowledge and skill using MS Office software: Word, Excel, PowerPoint.
• Demonstrated ability to work independently, with a significant level of responsibility and minimal supervision.
• Demonstrated ability to lead and coordinate complex tasks such as conference and meeting planning.
• Experience in preparing documents, materials, and forms for distribution to others. Examples of work product may be requested.

Desired Qualifications*

• Knowledge of University policies, procedures, and regulations.
• Experience using content management software to make edits and modifications to digital content.
• Knowledge and skill using industry-standard desktop publishing software such as Adobe or Corel Suites.
• Experience working in Concur, or a similar travel and expense system.

Work Schedule

Monday-Friday, days 

Additional Information

Salary is dependent upon qualifications and experience of selected candidate.

The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.