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Support all clinical and patient care support activities of a clinical department office.  Duties include:

  • Primarily responsible for answering and triaging all calls and inquiries from the patients, families, and referring providers; scheduling new patient appointments by utilizing Cadence/MiChart scheduling system
  • Maintain patient records via online and paper document
  • Prepare records for clinic and process medical records after clinic.  Obtain, document, and relay test results to physicians and nurses
  • Actively participate in maintenance of clinical schedules by utilizing electronic medical records
  • Participate in the implementation of ongoing clinical process improvement
  • Support faculty and clinic providers for their patient care and clinical schedule needs
  • Other duties as assigned by the Division Director and Administrator

Required Qualifications*

  • Technical Attributes:
    • High school diploma or equivalent
    • At least 2 years clinical and administrative support experience  
    • Experience and proficiency in utilizing computer and a variety of business software and programs in business application  
    • Knowledge of and familiarity with the medical terminology  
    • Reasonable secretarial or administrative support experience is necessary  
    • Ability to utilize a variety of information storage and retrieval system is necessary 
    • General knowledge of office equipment utilization including fax, scanner, printer, and copier 
    • External candidates must successfully pass the University required skill tests
  • Qualitative Attributes:
    • Effective oral and written communication skills with external customers and team members at all levels of the organization 
    • Must be ethical, professional and team-oriented with proven record of sound decision making within the prescribed authority and job duties 
    • Multi-tasking is an essential part of the position
    • Proven experience engaging in quality improvement initiatives within own area of responsibility  
    • The right candidate will need to be able to process patient care tasks, while engaging patients/families on the phone, taking down vital patient information and staying on task
    • Proven ability to represent the unit, as a first line of contact with the external customers, in a professional and positive manner
    • Proven ability to prioritize tasks, follow through with directions and meet deadlines
    • Excellent attendance record 
    • Ability to work under pressure and maintain positive composure

Desired Qualifications*

  • Relevant and current experience of patient care support in academic medical center setting 
  • Knowledge of UMHS patient intake workflow 
  • Proficiency with multi-line phone
  • Understanding of University policies, rules and regulations 
  • Currently UMHS employees with relevant clinical and patient care support experiences will be given priority considerations

Work Schedule

Required work hours: Monday through Friday, 8 am to 5 pm. Occasional flexibility of work hours during work week may be necessary as determined by patient care support needs. This is a 40 hour/week, full time position.

Additional Information

The candidate will have the opportunity to develop clinical, administrative, and clerical support skillsets with the Pediatric Endocrinology team.  A successful candidate should be motivated to grow within the division both in breadth and depth of responsibility, and should possess the drive to engage in a wide variety of clinical support and administrative duties.  The work environment is fast-paced, dynamic, and engaging; continuous quality improvement is an integral part of our daily work flow.  If you seek challenging responsibilities in a collaborative team setting and are equally enthusiastic about continuous quality improvement, we look forward to hearing from you.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.