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Briarwood Family Medicine Ambulatory Care facility is dedicated to providing high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your customer service and medical experiences that would be applicable to this position.  This position is located at Briarwood Family Medicine 1801 Briarwood Circle in Ann Arbor.


Act as a Patient Service Lead at Briarwood Family Medicine. Supervise the activities and day to day operations of the clerical staff, coordinate their workflow and activities to achieve expected volume and quality of work. We will ask you to provide guidance and leadership to your team by acting as the “go to” person for questions and help build a culture that promotes team work, open, honest communication and collaboration with all customers; internal and external. Promotes and recognizes the contribution of others. Maintains work schedules, reviews electronic timesheets for accuracy and assists with performance evaluations for clerical team members. Collaborate in service training and onboarding for new clerical staff. Coach and support staff to promote improvement and positive performance.  Provides interpretation and instruction for policies, procedures and practices. Participate with leadership team to ensure effective clinical operations. May lead team huddles and cover staffing as needed. 

Provide support, education and guidance to patients throughout their continuum of care. Proactively build relationship with patients by regular contact with them in order to assist in identifying barriers to care.

Required Qualifications*

  • High School Diploma or GED
  • 5+ years of experience in a medical/health or a call center service setting; or equivalent administrative experience is necessary.
  • Excellent communication skills and the capability to work in a team environment.
  • Ability to effectively mentor and lead staff.
  • Demonstrate flexible and creative problem solving skills.
  • Demonstrate integrity and dedication to exceeding the needs of our patients and family.
  • Strong organizational and time management skills.
  • Knowledge of basic medical terminology. 
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Demonstrate active listening, written, verbal, and information technology skills. 
  • Must have excellent attendance.

Desired Qualifications*

  • Serves as a positive role model
  • Attention to detail
  • Takes initiative
  • Facilitates cooperative relationships
  • Participates in identifying, acting, and following through completely on problems and tasks
  • Coordinates or problem solves issues related to the retrieval of medical information
  • Assists peers in prioritizing multiple demands and function
  • Promote process improvement and LEAN thinking
  • Experience working within a large, complex health care setting.
  • Familiarity with Michigan Medicine electronic medical record systems.
  • Knowledge of University policies & procedures.
  • Bachelor's degree in social work, business administration, or other related field
  • Experience working within a large, complex healthcare setting. 

Work Schedule

This position is 40 hours/week, Monday-Sunday.  Must be available and flexible with schedule for Saturdays and evening rotation when needed.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.