How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Project Manager Senior is appointed and funded from the COA (Clinical and Operational Applications Division) of HITS (Health Information Technology & Services). This role reports directly to the Senior Director of the COA Division.
Under general direction from the COA Senior Director, the successful candidate will provide project management and leadership needed for the management of a large and diverse application division within the Michigan Medicine Health IT structure. The COA Project Manager Senior will be responsible for the management, performance, and completion of assigned projects, which may be large, complex and diverse and cover scope which generally engage multiple HITS divisions and/or Michigan Medicine departments. Participation in the COA budget preparation for both Operating as well as Capital budgets.
- Prepare reports, presentations, and correspondence for management review.
The role also requires the individual to liaison on process and documentation analysis; to proactively plan and manage dynamics related to implementation of the institution’s many applications – clinical, revenue cycle and business. Duties would include coordinating logistics and creating and managing documentation for standing committees for the COA Division and other organizational committees such as the Information Technology Operations and Management (ITOM). These responsibilities will result in efficient, standardized, appropriate process changes that will be integrated and communicated to leaders and groups.
- Research industry standards.
- Develop detailed work plans, schedules, estimates, resource plans, and status reports.
- Conduct project meetings and manage project tracking and analysis.
Liaison with HITS PMO for use of project standards, methodology, and best practices to ensure that deliverables are met.
- Work closely with Senior Director and COA leadership, to plan meeting schedules and agendas.
- Research industry recommendations and guidelines on topics as needed.
- Work with various project teams under the office of Senior Director to organize and produce materials for meetings.
- Maintain tracking tools and or databases as needed.
- Assist in communication and adoption activities.
- Coordinate event planning and logistics.
- Coordinate site visits for those interested in Michigan Medicine MiChart application management and usage.
- Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements.
- Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables.
- Update preliminary project scope documents (project team members and stakeholders, milestone schedule, budget, risks, constraints, and assumptions).
- Conduct a stakeholder analysis.
- Work with sponsor and/or appropriate committee(s) to obtain project authorization.
- Work with customer, sponsor, project team members and other stakeholders to collect additional information regarding the product requirements.
- Update project scope document (objectives, scope description, requirements, specifications, deliverables, acceptance criteria, constraints, assumptions, and metrics).
- Implement the Request for Proposal (RFP) process, if required.
- Develop project management plans (work breakdown structure, detailed schedule baseline, resource plan, cost baseline, quality management plan, procurement management plan, project change management plan, issues management plan).
- Develop project communications plan.
- Develop project governance structure.
- Facilitate regularly scheduled COA team status meetings – such as COA Project Portfolio Review. Staff, train, and develop the cross-departmental project team members assigned to the project.
- Track team member performance and provide feedback; escalate issues and conflicts to functional manager.
- Manage contractors and administer contract, as required.
- Establish and manage communications, both internal and external to the project teams.
- Prepare regular status reports (cost, schedule, technical, quality, and status) regarding progress.
- Identify issues / risks, maintain issues log, and implement risk response activities, including escalation.
- Collect and report divisional metrics.
- Assist to assess performance and recommend corrective or preventative actions as necessary regarding scope, schedule, budget, requirements, and quality, including re-baselined project documents.
- Maintain COA document repository.
- Utilize Remedy, SharePoint and ServiceNow as necessary for the tracking and monitoring as indicated.
- Use HITS PMO project and demand management methodology and templates as foundational for all COA projects.
COA Operational Management Assignments:
- Participate in the development and management of the HITS Application Roadmap.
- Maintain the agenda and operational requirements for COA Divisional meetings including Leadership, Cross Team updates, Project Reviews.
- Make recommendations regarding new or improved project management processes, tools, and methodology in conjunction with the HITS Project Management Office (PMO).
- Function in the role of advisor for the COA Senior Director and Directors.
- Participate in and assist in management of the COA Division budget and contract responsibilities.
Education and Experience
- Bachelor’s degree in a relevant field, e.g., Business, Engineering, Information Technology, Health Sciences.
- Five or more years of progressive management experience or project management or equivalent combination of education and experience.
- Familiarity with the primary EMR vendor Epic systems as well as the other diverse application requirements for Michigan Medicine.
- Proven experience in managing complex enterprise projects and/or operations.
- Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts.
- Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements.
- Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
- Knowledge and proficient with collaboration tools, i.e., SharePoint
- Strategic and conceptual analytical thinking
- Ability to analyze financial plans and budgets
- Demonstrated expertise in working with diverse cross-functional teams.
Knowledge, Skills, and Abilities
- Extensive knowledge of project management methodology.
- Knowledge of and competency in management processes.
- Knowledge and experience utilizing continuous process improvement methodologies, Lean or Six Sigma, to improve work processes and solutions.
- Ability to plan and facilitate meetings.
- Demonstrated excellent time-management skills.
- Demonstrated strong decision-making skills.
- Demonstrated initiative, adaptability, and flexibility.
- Demonstrated effective oral and written communication, and presentation skills.
- Exceptional relationship building and interpersonal skills.
- Master degree in a relevant field, e.g. Business, Engineering, Information Technology, and/or Health Sciences.
- Progressive Management leadership in the Healthcare industry and/or Information Technology area.
- Project Management Professional (PMP) certification is desirable.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.