In partnership with the Emergency Department staff, provide accurate and timely data entry into systems. Verify eligibility and insurance. Facilitate lines of communication between ABCC staff, ED staff and Social Work to ensure seamless registration and admission process. Collect ED copayment for both Adult and Children’s Emergency Services. Consistently demonstrate effective high level customer service.
Perform all job responsibilities while maintaining the highest standards of customer service and patient confidentiality. Practice principles of Patient & Family Centered Care.
Update patient financial information via call transfers from clinics, direct patient calls, the pre-registration work queue and edits from electronic payer eligibility responses. Verify insurance eligibility. Create appropriate guarantors for vision, Workers Compensation, Motor Vehicle Accident and behavioral health coverage. Identify and resolve outstanding coordination of benefits and Letter of Inquiry issues prior to time of service. Identify and resolve as necessary insurance/UMHS insurance discrepancies such as patient/subscriber name and date of birth mismatches.
Identify financially at-risk patients and families. Complete basic eligibility screening for Medicaid, Michigan Health Insurance Marketplace plans and/or MSupport charity care program. Connect patients and families to appropriate department for completion of their financial counseling, application and enrollment into appropriate insurance plan.
Collect and verify patient demographic and physician information including name, date of birth, Social Security Number, sex, address, phone, language, marital status, ethnicity, race, religion, emergency contacts and primary care physician.
Greet patients, family members, visitors and employees and offer assistance in whatever way possible including locating times and places of appointments, meeting rooms, cafeteria, etc.
Identify patient balances and provide basic-level explanation on source of the balance such as date of service, charges, insurance payments/adjustments/denials and patient responsibility. Print itemized statements. Collect and post payments.
High school diploma or G.E.D; two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality; customer-focused interpersonal and communication skills; computer literacy; ability to enter a substantial amount of data while maintaining a high level of accuracy.
Healthcare registration and billing experience; knowledge of group health plans, government health plans, automobile and workers compensation plans; knowledge of University of Michigan as well as UMHS policies, procedures, regulatory requirements and information systems; work experience in a health care setting; Associate's or Bachelor's degree or equivalent experience and education.
This is a 40 Hour Position in the Emergency Department
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.