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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Medical Student Education (OMSE) seeks an experienced administrator who will bring leadership, expertise, and a passion for students to the Student Services unit. The successful candidate will provide oversight and direction to the staff within the unit, while working to advance the strategic programs and services that support medical students from matriculation through commencement.
- In direct collaboration with the Assistant Dean for Student Services, provide leadership, strategic planning, and oversight to the administrative operations of the Office of Medical Student Education – Student Services unit. Position staff and resources in order to best deliver student services programming and resources, such as: registration and records, financial aid, counseling and academic success, medical, student career development, residency match program, medical student healthcare, and specific programming related to student academic and personal needs while enrolled as a member of the medical student body and Michigan Medicine community.
- Streamline and align roles/responsibilities of Student Services units and associated staff to best support new curricular elements. Benchmark Student Affairs operations at consortium medical schools in order to inform and enhance support to students, and gain administrative operations efficiencies, such as cross training/knowledge sharing.
- Hire, train, and supervise assigned staff; foster a team-oriented culture, maintain and share information with colleagues as appropriate, develop work plans, complete mid-year and end-of-year performance evaluations, provide timely feedback, and establish individualized professional development plans. Provide mentorship and guidance to staff, advise new supervisors.
- Organize and help run annual Student Services staff professional development trainings in areas like communication and team building, process improvement, organization and accountability, etc.
- Partner with Assistant Dean for Student Services and OMSE Administrative Director to plan, forecast, and develop budgets for existing and new Student Service programs. Assist with OMSE fiscal stewardship by maintaining established central supply cost controls, managing existing vendor contracts, and approving expense reports.
Student Services Management and Review
- In partnership with Student Services Directors and Managers, oversee continuous management and review of operations within Financial Aid, Medical Student Counseling and Academic Success, Registration and Records, and Special Programs (e.g. Residency Match, Career Seminars).
- Partner with Medical School Registration and Records team to lead, deepen and streamline understanding of curriculum/course set-up in mpathways, the scheduling impacts of the new curriculum on enrollment, academic calendars, leave-of-absences (e.g. dual degree, research leaves) and student transcripts. Seek input and guidance from Director of Curriculum Services as necessary.
- Oversee and partner with Student Services team on medical student programs such as medical student health insurance/benefits, disability insurance, immunizations, mandatories, pagers, parking, student subplan maintenance (with PoE and Branches teams), and research.
- Oversee and partner with the Assistant Dean for Student Services and members of the Student Services team for Career Development and Residency Selection programs (Electronic Residency Application Service and the National Residency Matching Program).
- Oversee and partner with the Assistant Dean for Student Services and Financial Aid Office to support students in financing their education. Ensure program adheres to Federal and University guidelines.
- Partner with the Assistant Dean for Student Services and the Counseling and Academic Success team to develop, nurture, and support the professional, academic, and individual journeys of medical students from matriculation through commencement.
- In collaboration with Associate and Assistant Deans, as well as Staff Directors, develop and maintain process for systematic review of medical school policies related to academic performance, advancement, the learning environment, and institutional standards/compliance. Disseminate and publish updates to policies, with an eye towards transparency to the educational community and LCME standards.
- Serve as an ad-hoc member of the Curriculum Operations Subcommittee, Competency Committees, and the Curriculum Policy Committee.
- Provide ongoing compliance with and CQI of topics in LCME standards 11,12 (student services, records, counseling).
Student Services Process, Projects, and Innovations
- Lead and partner with the OMSE Administrative Director and Medical School Registrar to deepen and streamline understanding of the scheduling impacts of the new curriculum on enrollment, academic calendars, leave-of-absences (e.g. dual degree, research leaves), student transcripts, and medical school term transitions. Develop and lead leave of absence project to improve existing and future processes.
- Serve as liaison with Health Information Technology & Services to develop suite of student applications and reports to maintain essential Student Information System database functions. Work with HITS teams to vet and procure vendor solutions in order to support educational IT infrastructure (e.g. Medical Student Immunization tracking, Leave-of-absence tracking, etc.). Leverage MPathways super-user role and liaise with medical school and campus teams.
- Attend regional and national conferences to present UMMS student service projects and innovations, network with peers, and further refine professional skill sets.
- Bachelors degree required, masters degree preferred.
- Proven ability to work as a collaborative member of a division leadership team.
- Proven ability to work collaboratively with colleagues, direct reports, and peers across a complex organization.
- Past experience partnering with faculty leadership to develop, plan, and communicate strategic direction for a unit or division.
- At least 4 years of experience with supervision and mentoring/development of staff.
- At least 4 years of experience and/or training in student affairs and/or medical education.
- Past experience with projects related to process improvement, IT systems, and organizational policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.