How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Academic Programs (OAP) in SEAS is seeking a highly responsible, self-motivated and detail-oriented Student Admin Assistant to deliver the highest level of excellence and professionalism as a key member of a talented student services team. The position will work closely with the director of OAP, associate dean for academic programs, SEAS faculty, staff and students to provide the highest level of service and expertise to students regarding financial aid and the financial aid process. The overarching goal of this position is to provide excellent service and expertise to SEAS students, maximizing their opportunities to reduce the cost of their degree.
30% - Responds to student walk-ins, email, and telephone requests/inquiries. Serves as an expert resource to interpret and communicate financial aid information. Provides high quality customer service to students and faculty through answering questions, resolving problems, and making recommendations. Keeps up with various fellowship funding programs and program requirements to ensure compliance. Counsels students on the application process for financial aid, financial aid policies and budgeting. Identifies and appropriately distributes information on new funding opportunities for students.
10% - Develop and execute financial aid student resources including, but not limited to: financial aid information sessions, workshops, and other student events for prospective students and current students. Presents information to large and small groups of prospective and current students on financial aid options.
10% - In coordination with the Admissions Office, counsels prospective students with respect to financing their education. Works closely with Admissions to produce merit scholarship and need-based aid letters, reviewing files in conjunction with the Director of OAP and Associate Dean
40% --Processes all student funding payment and fellowship benefit authorizations. Utilizes the MPathways Student Administration systems to process fellowship award disbursements accurately and in a timely manner. Regularly updates content on the web and other media outlets. Initiates, edits and proofreads written communications, reports, and other materials of moderate complexity. Administers GSI and GSRA posting and hiring process. Utilizes all available analytical tools and uses professional discretion to review fellowship applications and nomination packets for accuracy and completeness in order to determine eligibility. Participates in the conducting of analyses of the needs of SEAS students in areas of financial aid and works to address those needs. Develops processes and systems for the improvement of internal business processes.
10% - Provides highly responsible and complex general administrative support as a collaborative member of the Office of Academic Programs. Collaborates across other SEAS departments (Development, Communications, Administrative Services) and other schools and institutes on financial aid events, initiatives, and programs. Works with the Director of OAP and the Associate Dean to set agendas, coordinate/compile support documentation, and schedule faculty scholarship committee meetings. Support other staff members as needed.
- Bachelor's degree or an equivalent combination of education and work experience is required.
- 3-5 years of work experience in a University financial aid, graduate program coordinator, or student services administrative capacity is required.
- Demonstrated commitment to continuous business process improvement and ongoing professional development.
- Demonstrated customer service attitude and excellent interpersonal communication skills.
- Demonstrated ability to work independently, exercising good decision making skills, as well as the ability to function as a team player.
- Excellent communication skills, including the ability to communicate effectively and appropriately with faculty, staff, graduate students, and outside organizations.
- Demonstrated proficiency with Windows operating systems, MS Office products (e.g., Access, Excel, PowerPoint, Word), and the Google suite of applications (web browsers, calendaring, scheduling, presentation, communication and reporting tools).
- Database management skills
- Demonstrated proficiency with the M-Pathways Financial, Human Resource Management, and Student Administration systems, M-Reports and BusinessObjects.
- Demonstrated experience providing direct support to senior-level administrative staff including supporting high-level faculty, and scheduling committee and administrator meetings.
- Strong analytical skills and attention to detail.
- Ability to organize and prioritize work effectively.
- Demonstrated ability to take initiative to resolve problems effectively and to handle multiple tasks simultaneously.
- Reasonable knowledge of University business policies and procedures.
- Considerable knowledge of Rackham and University student services policies.
- Working familiarity with a wide range of social media communication tools including Facebook, Twitter, and LinkedIn a plus.
Please note that this position can be filled at the intermediate or senior level.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.