Basic Function and Responsibilities
The Chief Clinical Officer for University Hospital and Cardiovascular Center (CCO UH/CVC) reports to the President of the University of Michigan Health System & Executive Vice Dean for Clinical Affairs, and partners with the Executive Director for University Hospital and Cardiovascular Center (ED UH/CVC) and the Chief Nursing Officer for UH/CVC (CNO UH/CVC) for overall performance and management of the UH/CVC. This physician will be appointed by the UMHS President and will have a secondary reporting relationship to the Chief Medical Officer (CMO).
The primary responsibility for this senior level management position is to provide clinical operational leadership related to all clinical processes, systems and practices focused on improving safety, quality, timeliness, financial stewardship and people in UH/CVC, including oversight (in partnership with the CNO UH/CVC) of the UH MPLAN Program. The CCO UH/CVC will coordinate these activities with the overall UMHS safety and quality priorities. The CCO UH/CVC will guide management of patient placement and physician leadership for patient flow and process improvement.
- Has a direct reporting relationship to the UMHS President & Executive Vice Dean for Clinical Affairs and a dual reporting relationship to the UMHS CMO. The anticipated effort for this position is 50%
- Acts as liaison with UH/CVC physician leaders to identify, resolve and appropriately communicate safety, quality and care delivery issues
- Partners with the ED UH/CVC and the CNO UH/CVC, and collaborates with the Department Chairs, Service Chiefs, Administrators, and other UMHS leadership to effectively execute the UMHS strategic priorities.
- In partnership with the CNO UH/CVC, provides functional and administrative oversight of UH MPLAN units and collaborates with the Senior Director and Medical Director for Care Management in evaluating and improving the Care Management Program. Reports to the UMHS CMO for MPLAN physician responsibilities.
Characteristic Duties and Responsibilities
- Recruit, select, evaluate and provide leadership for medical directors. Foster opportunities for continued professional growth and development
- Fulfills duties assigned by the UMHS President and CMO
- Acts as the CMO in the absence of the UMHS CMO
- Attends key leadership meetings for UH/CVC and as delegated by the UMHS President and CMO
- In close collaboration with the CNO UH/CVC and ED UH/CVC, guides management of patient flow, including developing systems to facilitate appropriate acceptance, improve intra-hospital transfers, adjudicate between services, and manage high occupancy for best patient-care outcomes
Program & Clinical Management
- Provides leadership with the CNO UH/CVC in all programmatic improvements and capacity expansions
- Resolves clinical and operational problems of assigned areas consulting with administrators, nursing leaders, service chiefs and patient care staff utilizing an interest-based problem-solving approach
- In partnership with the CNO UH/CVC, actively leads quality and patient care initiatives and improvements that support organizational priorities, including effectively supervising the MPLAN medical directors with nurse managers to accomplish designated outcomes in patient care, safety and quality.
- Actively represents and leads physician focus on safety, quality, timeliness, financial stewardship and people through:
- Hospital operations
- Patient flow
- Unit-based workflows
- Capital planning
- Practitioner compliance with operational procedures, rules and regulations (e.g. coding, documentation)
- In circumstances where a consensus decision cannot be reached the Chief Clinical Officer retains reserve power to be the final arbiter and decision maker for clinical operational decisions within UH/CVC.
- Provides input on physician workforce planning, allocation of space, and fiscal and material resources
- Shares decision-making and accountability with CNO UH/CVC on determining priorities for capital and operational budgets of assigned clinical/programmatic areas
- Participates on planning teams to determine and implement improvements in hospital facilities, including construction or renovation of structures and purchase of major equipment
- Utilizes a data-based approach and facilitates innovation and creativity in the development of new initiatives to support ongoing performance improvement and organizational change
- Actively participates as a member of the UH/CVC executive team in strategic planning, policy formulation, programmatic development, facility planning, problem-solving, quality and cost improvement initiatives and the implementation of patient and family-centered care.
- Actively engages and supports team building and effective teamwork within departmental and institutional teams.
- Works closely with the CMO to improve the quality of the patient experience in UH/CVC
- Serves as a key member of the Office of Clinical Affairs leadership team
- Directs and leads multiple complex work streams
- Works collaboratively in a team environment, continually addressing ongoing and new issues, while also exercising appropriate autonomy when needed to meet job requirements
- Works alongside the CNO UH/CVC and other allied health professions across domains with management, staff and clinicians, requiring the development of rapport and the maintenance of professional relationships. Internal contacts include all levels of management and staff
- Actively participates in training and seminars related to relevant professional and/or leadership development opportunities
Eligible for a faculty appointment in the University of Michigan Medical School
Active Medical Staff Member
Progressively responsible experience in the leadership and management of health care delivery and a history of successful execution of initiatives
Progressively responsible administrative experience in programmatic strategic planning, implementation and evaluation within a complex academic medical center environment
Excellent oral and written communication and interpersonal skills, as demonstrated by the ability to work effectively with nursing partners, individuals and/or teams, across disciplines
Demonstrated skill in change management
Credible, assertive, self-motivated practicing physician
Confident, ability to convey vision
Skilled at data management and analytics
Considerable knowledge of management principles, practices and methods
Performance Evaluation To be determined, based on identification of the CCO’s assessment metrics.
Compensation To be determined, based on candidate’s qualifications and appropriate benchmarks
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.