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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The successful candidate will represent the University of Michigan in providing ombuds services to University faculty from across the Ann Arbor campus and facilitate the resolution of faculty problems and complaints with respect to policy administration or conflict resolution.

Responsibilities*

  • Serves as ombuds for faculty (as defined by Regents’ Bylaw 5.01.1) from across the Ann Arbor campus in the capacity of information specialist and advisor.
  • Meet with faculty members to assist in determining the nature of complaints or problems, to advise on policy and to explore appropriate avenues for redress, based on the nature of involved issues.
  • Develop and maintain a network of University resources available to assist in achievement of conflict resolution responsibilities.
  • Serve as a liaison between local ombuds and support network.
  • Where appropriate, work with faculty members and administrators to mediate and facilitate the resolution of issues.
  • Refer problems, as appropriate, to other University offices or external organizations.
  • Make recommendations regarding equitable problem resolutions and monitor the implementation of resolutions.
  • Maintain confidentiality within the constraints of Michigan law.
  • Maintain liaison with local ombuds in University units and at other Universities.
  • Serve as a protagonist for fairness and equity of system and institutional level policies, processes, and procedures.
  • Promote a proactive, visible faculty ombuds system.
  • Prepare statistical reports for University administration and the Senate Advisory Committee on University Affairs (SACUA), Senate Assembly committees, or the Senate Assembly as a whole regarding numbers and types of complaints, interventions, outcomes and other issues.
  • General direction is received from the Office of the Provost; Functional supervision may be exercised over support staff.

Required Qualifications*

  • Current tenured or emeriti appointment as a regular member of the Instructional staff is necessary.
  • Considerable knowledge in policy administration, counseling, or advising is desirable, preferable beyond a single unit.
  • Considerable knowledge of the University policies, rules, procedures, organization and governance is necessary.
  • Demonstrated excellence in communication.
  • Demonstrated sensitivity to faculty-related issues and concerns, and ability to serve in a conciliatory role with faculty and administration.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.