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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Benefits Supervisor, each Benefits Associate serves as a critical member of the Benefits Team.  Each Associate is responsible for processing benefits and savings transactions received by the SSC while providing excellent written and verbal customer service and completing all associated tasks.  The Benefits Associates work collaboratively with their fellow Associates.

Responsibilities*

  • Knowledge of and adhere to University of Michigan policies and procedures
  • Manage health, dental, vision, legal, life and flexible spending account eligibility for all employees on an ongoing basis
  • Send benefit enrollment materials and confirmation of enrollment to all employees
  • Conduct COBRA audits and process all COBRA enrollments
  • Terminate coverage of ineligible dependents of current employees
  • Review and process qualified status requests
  • Complete all benefits billing
  • Process retirement savings plan enrollment, update individual employee plans as required, and validate contributions to plan for all employees
  • Notify affected parties of delinquent accounts and terminate coverage as necessary
  • Process daily, weekly, and monthly audit and report work
  • Utilize critical thinking and problem solving skills to navigate through variable benefit related situations for a large population of employees
  • Other duties as assigned

Required Qualifications*

Education:

  • Bachelor’s degree or equivalent combination of education and experience

Experience:

  • Proven ability to work efficiently and effectively delivering high quality work output
  • Willingness to deliver excellent customer service
  • Effective communications (including some high volume phone call periods)
  • Able to use critical thinking and problem solving skills in decision making
  • Ability to work in a high volume setting  
  • Capacity to develop professional relationships
  • Proficient standard office computer skills with (i.e. Microsoft Office, Google)
  • Willingness to identify and utilize resources appropriately

Desired Qualifications*

  • Experience in benefits and retirement savings
  • 1-2 years of experience in a professional office setting
  • HR experience in a higher education setting
  • Knowledge of PeopleSoft (or similar Enterprise Resource Planning (ERP) system)
  • Experience in a Shared Services organization
  • Experience in process improvement ideas (i.e. LEAN)
  • Familiarity with administrative processes, procedures, and systems at the University of Michigan

Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation.
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others.
  • Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture.

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.