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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Student Services Manager will oversee all aspects of Student Service operations for the departments of Statistics and Astronomy. This position reports to the Chief Administrator and directly supervises 5 full-time staff.

Responsibilities*

Supervision: Supervise, motivate, and evaluate five fulltime staff (PhD program coordinator, undergraduate program coordinator, Applied Stats Master’s, Data Science Master’s and department assistant). Oversee division of student services tasks and projects to maximize staff effort and talent. Organize workflow and procedures to benefit department’s needs.

Financial Oversight: Manage all graduate and undergraduate funds in the department. Actively manage graduate students’ funding packages, ensuring each student has a plan in place for the next term’s enrollment. Predict amounts of available funds to be used for admissions offers and support of continuing graduate students. Track spending on all allocated and endowed accounts. Strategize for effective and innovative use of graduate and undergraduate funds. As needed, collect data for reporting and benchmarking analysis.

Curriculum and Instructional Management: Oversee curriculum planning, time schedule creation, and enrollment management. Make strategic enrollment management decisions. Evaluate GSI allocations from the College and make recommendations for changes in use. Communicate with faculty on University, College, and departmental policies related to curriculum, instruction, and/or students. Maintain teaching history records and predictions. Oversee compliance with Provost’s space utilization policy.

Undergraduate Program Management: Oversee undergraduate advising. Provide backup advising assistance to other departmental advisor(s). Oversee coordination of all undergraduate programs, including honors program, independent study and research opportunity programs, as well as coordination of undergraduate commencement event reception. Serve as primary point of contact for students in crisis, with grievances, or with special circumstances. Provide substantive mentoring and advising for undergraduate student organizations, when needed. Oversee maintenance of content on website, including encouraging the development of new content. Initiate programmatic analysis and guide new initiatives.
 

Graduate Program Management: Oversee the collection of doctoral and master’s admissions applications and distribution to admissions committee. Attend admissions committee meetings. Oversee communication with prospective applicants and notification of admissions statuses. Oversee doctoral recruiting efforts. Supervise all aspects of the department’s job placement initiatives, including the processing of letters of recommendation for students on the market, annual reports to Rackham and the American Statistical Association, professional development activities, and connection to alumni. Ensure proper tracking of academic milestones for current students. Oversee onboarding experience for new students (orientation and initial communications from program). Oversee posting of application and collection of application materials for GSI positions, assist director of graduate studies and graduate program coordinator with assignment decisions. Approve GSA and temporary employee appointments. Main point of contact for GEO issues. Advise student-run workshops and student organizations on administrative matters. Oversee maintenance of content on website, including encouraging the development of new content. Initiate programmatic analysis and guide new initiatives. Coordinate all aspects of placement services to doctoral students on the job market. Oversee processing of letters and collection of placement data. Use creativity and initiative to keep in touch with our alumni and ensure maintenance of information about their professional outcomes.

Required Qualifications*

Bachelor’s degree or equivalent combination of education and experience and a minimum of four years’ experience of relevant administrative work experience is required. Must possess a high level of proficiency and accuracy with a wide range of Microsoft Office products, and have the ability and desire to learn quickly and adapt to new software and technology. Proven ability to effectively manage a team is required. Must be able to work independently and collaboratively with faculty and staff; excellent interpersonal skills; ability to relate well with diverse constituents including students, faculty, and staff across campus; ability to manage multiple priorities; ability to effectively manage uncertainty and ambiguity in the work place.

Desired Qualifications*

Master’s degree and four or more years’ supervisory experience working in undergraduate and graduate student administration as well as a financial background is strongly desired. Experience with M-Pathways student administration and financial systems, working knowledge of University policies and procedures, and knowledge of University and Rackham policies and procedures is highly preferred.

Work Schedule

40 hours per week, Monday through Friday 8-5 pm

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.