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Job Summary

The Student Veterans Resource Center (SVRC) is housed within the Division of Student Affairs at UM-Flint and provides holistic support to the veteran community while offering services tailored to the unique experiences and needs of student veterans.  Established in 2009, the SVRC has grown and evolved into a support office with the infrastructure to support the growing student veteran population at UM-Flint.

 The SVRC currently serves student veterans in many areas, including academic assistance, GI Bill and VA education benefit assistance, career preparation, and established connections with the Department of Veterans Affairs (VA) and other community Veteran Service Organizations (VSO).  Through established connections to campus and external community partners, the SVRC proudly serves Veterans, National Guard and Reserve, as well as spouses and dependents.

Central to this effort is the work of the Student Affairs Program Manager, responsible for the oversight of all student success coaching and programmatic efforts within the Student Veterans Resource Center.  The Student Affairs Program Manager will be supervised by the Assistant Vice Chancellor for Student Success. While this is an exempt position, the Program Manager is expected to maintain regular office hours, usually 8:00 a.m. to 5:00 p.m., Monday through Friday, with periodic afternoon, and early evening sessions with students.  The Program Manager is expected to conduct, participate regularly in, and otherwise monitor such sessions. 

A resume and cover letter is required.  The cover letter must indicate your interest in the specific position as well as college program management experience.



Operations & Coordination
  • Evaluate and coordinate office workflow and operational functions.
  • Monitor all expenses in accordance with the approved budget. Maintain a ledger of all expenses and reconcile expense reports on a monthly basis.
  • Ensure that expenditures are directly related to implementation of project goals, objectives, and activities.
  • Assist the AVC – Student Success with identifying and writing proposals to increase funding support for veteran programs & services.
  • Prepare, write and submit timely reports to relevant stakeholders and funding agencies.
  • Track office inventory and carry out all office purchasing functions.
  • Develop a strategic plan for program goals, initiatives, implementation, assessment, and reporting.
  • Track and analyze academic, enrollment, and persistence trends of student veterans.
  • Create and plan program communication strategies.
  • Coordinate all scholarships specific to military and student veterans.
Specialized Areas and Outreach
  • Maintain knowledge of all federal, state, and campus policies impacting student veterans.
  • Collaborate with campus department to meet compliance regulations for federal, state, and campus policies.
  • Serve as a point of contact for campus and community members regarding student veterans.
  • Provide support to campus departments related to student veterans.
  • Collaborate with campus and community programs to provide comprehensive support services.
  • Represent the Student Veterans Resource Center at community events for service members and veterans.
  • Facilitate faculty and staff programs to discuss veteran related topics
  • Provide input regarding website development for the Student Veterans Resource Center webpage.
Student Development
  • Supervise staff in collecting, aggregating, and analyzing relevant program data to inform required evaluation and performance reports.
  • Utilize Data management system to oversee program assessment efforts, including the following:
    • Developing and implementing meaningful, manageable, and sustainable assessment plans
    • Developing and articulating student learning outcomes/objectives and expectations of quality
    • Systematically aligning program activities and learning outcomes with program, department, and institutional goals
    • Routinely collect, assess, and reflect on assessment results
    • Act on assessment results
  • Provide ongoing assessment of student veterans needs
  • Provide programming to support academic, financial, personal, and career success
  • Incorporate transition support into programs and events for veterans
  • Plan all Student Veterans Resource Center events for student engagement and support
  • Coach veterans at the point of inquiry regarding he admission and enrollment process, available financial supports, including VA programs, academic programs, student support programs, career services, etc.
  • Act as a liaison to other departments regarding admission and outreach opportunities
  • Evaluate admission applications, including transfer credit review, and make appropriate recommendations.
Recruitment and Outreach 
  • Develop recruitment and outreach strategy for recruiting student veterans
  • Plan and coordinate all veteran recruitment outreach activities
  • Attend education and career fairs and other events for veterans
Leadership and Supervision 
  • Provide functional supervision of all FTE staff, including scheduling, time approval, and work performance
  • Supervise all student employees including hiring, scheduling, and performance evaluations
  • Actively participate in designated Division of Student Affair, UM-Flint, and external committees, task forces, community agencies and related bodies, including appropriate professional associations and as otherwise assigned by the Assistant Vice Chancellor of Student Success.
  • Serve as a member of the Division of Student Affairs Leadership Team, assuming shared responsibility for the overall success of DSA, and performs other duties as required by the Assistant Vice Chancellor of Student Success.

Required Qualifications*

  • Bachelor’s degree required
  • Must have at least 3 (three) years’ experience in student and/or veteran affairs; demonstrated thorough understanding of the characteristics and needs of student veterans. Must also have broad and significant experience with student populations at the postsecondary education levels.
  • Proven ability and experience collaborating/interfacing with key campus stakeholders and external partners to bolster program services, student success and resources.
  • Proven ability to develop short and long term planning coupled with day-to-day operational management skills, and the ability to establish goals and objectives, directives, policies, practices and procedures necessary for the effective and efficient operation of the assigned programs.
  • Must have strong writing and general communication skills; proven ability to generate various types of proposals, reports, evaluation studies, and general correspondence; and the ability to make effective and high quality oral presentations.
  • Must have the maturity and self-discipline to assume demanding and comprehensive administrative, educational, instructional, and counseling responsibilities.
  • Demonstrated skill in respectful, sensitive communication with people who are diverse in their cultures, language groups and abilities.
  • Skill in the use of a variety of software to create spreadsheets, reports, correspondence, and other written materials.
  • Skill in training and leading the work of others.
  • Experience with the organization and implementation of various complex office procedures and forms.

Desired Qualifications*

  • Master’s degree in student affairs, nonprofit management, social work, or comparable field of study.
  • Four or more years of experience managing comparable college programs for veteran students; and broad and significant experience with veteran at the postsecondary education level.
  • Two or more years of grant writing and reporting experience.
  • Two or more years of experience interfacing with campus wide data management systems.
  • Two or more years of administrative experience in staff hiring, orientation, supervision, training, and evaluation within educational programs.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.