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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Student Services Manager will coordinate all aspects of the MAS admissions process for the department of Statistics, initiate and maintain MAS alumni relations, as well as assist the director of master’s programs as necessary. This position reports to the Student Services Manager.


MAS Program Administration and Coordination: Assist director of master’s programs in tracking master’s student milestones, progress to degree, and relevant data. Complete required Rackham forms. As needed, collect data for reporting and benchmarking analysis. Manage access to and use of master’s student office space and facilities. Main point of contact for master’s registration, Rackham and LSA’s English language requirements, and CRLT teaching orientation. Maintain website content for MAS program. Monitor enrollments in MAS focused courses to ensure that MAS students get registered.

MAS Admissions and Recruiting: Coordinate all aspects of the MAS admissions process. Provide main point of contact for prospective students and applicants in the process of applying. Disseminate information about the application and admissions process to prospective students and the admissions committee. Manage a pool of about 750 applications via Wolverine Access, including access for faculty on the admissions committee, queries on in-progress and completed applications, and admissions decision codes. In conjunction with the director of the Master’s programs, communicate with applicants about admissions decisions. Maintain active relationship with Rackham admissions liaison. Support recruiting efforts. Maintain and create web content to engage and inform prospective students. As needed, collect and report data for reporting and benchmarking analysis.

MAS Alumni Relations: Engage and maintain contact with alumni of the MAS program. Use creativity and initiative to keep in touch with our alumni and ensure maintenance of information about their professional outcomes.

Required Qualifications*

Associates degree or equivalent combination of education and experience and a minimum of two years’ experience of relevant administrative work experience is required. Must possess a high level of proficiency and accuracy with a wide range of Microsoft Office products, and have the ability and desire to learn quickly and adapt to new software and technology. Must be able to work independently and collaboratively with faculty and staff; excellent interpersonal skills; ability to relate well with diverse constituents including students, faculty, and staff across campus; ability to manage multiple priorities; working knowledge of University policies and procedures; ability to effectively manage uncertainty and ambiguity in the work place.

Desired Qualifications*

Bachelor’s degree and four or more years’ experience working in graduate student administration as well as a financial background is strongly desired. Experience with M-Pathways student administration and financial systems, and knowledge of University and Rackham policies and procedures is highly preferred.

Work Schedule

40 hours per week, Monday through Friday 8-5 pm

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.