The Intake Coordinator is responsible for daily management of incoming referrals received both from UMHS clinicians across the health system, UM employees, students, and community members. Management of these referrals includes entering referrals received from MiChart into ClinicTracker, identifying clients appropriate for tobacco treatment, and scheduling clients for their initial appointment. In addition to the management of our referral system, the Intake Coordinator will also conduct follow-up calls for clients.
- Entry of referrals from MiChart into ClinicTracker database
- Accurate documentation and data entry in both MiChart and ClinicTracker
- Conduct referral calls to either physician or self-referred individuals interested in quitting tobacco
- Document referral call outcome
- Screening and consultation
- Follow-up calls
- Other duties as assigned
- Bachelor’s degree in counseling, psychology, social work, nursing, public health/health education or related field.
- Some professional counseling experience, knowledge of tobacco and addiction is preferred.
- Extensive experience with customer service, excellent written and oral communication skills.
- Computer literacy.
- Ability to enter a substantial amount of data while maintaining a high level of accuracy.
- Exceptional interpersonal skills and the ability to work well within a team setting.
- Demonstrated active listening, written, verbal and information technology skills.
- Repetitive movement of hands and fingers – typing and/or writing.
- Occasional standing, walking, stooping, kneeling or crouching.
- Frequent communications, verbal and written.
- Previous work experience in clinical setting or hospital environment.
- At least two years of work experience in a tobacco treatment specific work environment.
- Knowledge of university policies & procedures.
General and administrative supervision is received from the MHealthy Tobacco Consultation Service Program Manager.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.