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Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic. Provide excellent customer service to patients by facilitating business processes including scheduling appointments in EWS (and/or Cadence) by phone and in person, and performing check in and check out. Schedule various complex procedures and instruct patients in proper test preparation. Complete financial documents and collect cash/credit card payments from patients using established guidelines. Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement. Provide general clinic clerical duties as assigned to include communicating via Careweb.

Required Qualifications*

The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. Strong interpersonal and organizational skills. Must be organized, multitasking self-starter and self motivated with strong problem solving skills. Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.  Position requires individual to be flexible and must exhibit a professional and positive image when interacting with patients, faculty and staff. Must have documented excellent attendance record. Communicates effectively.  Demonstrates active listening, written, verbal and information technology skills.  Strong preference will be given to internal candidates with UM ambulatory care clerical experience.

Patient Services Assistant Requires:

  • High School Diploma or GED.
  • 0-2 years of experience.

Patient Services Associate Requires:

  • High School Diploma or GED.
  • 2-3 years of experience.  

Desired Qualifications*

At least two years experience in a public setting, with at least one year in a medical office. Knowledge of medical insurances as they pertain to a specialty department. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in a University of Michigan Health Service ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart.  Knowledge of basic medical terminology.  

Work Schedule

his is a 40 hour per week position and will have variable/flexible weeday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sunday mornings.

Work Locations

Center for Reproductive Medicine, Briarwood Bldg 1, Suite B, 475 Market Place, Ann Arbor, MI  48108,

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job postings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.