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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Manage the administrative, financial, and operational activities of the Psychiatry Ambulatory Care Unit (ACU) ensuring high-quality patient care and guidance in keeping with Medical Group goals and objectives and the Michigan Medicine mission. Oversee management of daily operations, recommend the strategic direction and provide leadership in the operational changes for 2 ambulatory clinics comprising 60,000+ annual patient visits, collaborative care initiatives and tele-psychiatry services. Additionally, contribute to the overall strategy, direction and vision for these operational areas. Responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.); ensure measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of clinical research goals. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.

Responsibilities*

Responsible for providing leadership and professional expertise or services through leveraging the knowledge and skills of others; manages a department/unit with staff of varied skill and knowledge levels performing somewhat complex to very complex tasks and establishes operational objectives and assignments, and delegates assignments to subordinates. Decisions, work results and recommendations significantly impact others within the department. Will have subordinate supervisors or group leads. Is guided primarily by established policies, precedents and professional knowledge and/or by projects/program objectives established by deans, directors, chairs, or other clinical leadership. Requires independent judgment to search out appropriate course of action within the context of policies and procedures.

This position has authority to resolve non-physician-related issues that are delegated by the respective medical director.

This role will work with the nurse manager for nursing contract and practice issues.

Ideal Patient Care

  • Collects and analyzes patient satisfaction data, communicates results with medical director and clinic staff, and addresses areas of concern.
  • Addresses and follows-through with patient complaints implementing process improvements as appropriate.
  • Resolves issues concerning staffing and utilization of facilities, equipment, and supplies.
  • Identifies missed opportunities and redundancies in processes to improve efficiency. Utilizes tools, such as Lean Thinking, in order to bring about change.

Facility

  • Engages appropriate support units to resolve facility issues.
  • Directs the use of facilities including hours of operation and space allocation.
  • Plans and directs the improvement of assigned facilities, including the construction or renovation of structures and purchase of major equipment.
  • Ensures compliance with regulatory agencies.
  • Directs training and ensures compliance with fire and safety policies and procedures.

Vision and Leadership

  • Organizes and directs major program, strategic planning, and development activities for the ACU consistent with Michigan Medicine mission goals, and institutional objectives and in partnership with the ACU leadership team.
  • Plans, directs, and evaluates the operational planning activities of the ACU, as well as the corporate functions of finance and business systems, human resources, nursing, information technology services, and infrastructure support, as they relate to the ACU.
  • Comprehends the mission, goals and objectives of the Medical Group and how it relates to their ACU in order to understand how their ACU fits within the broader group practice.
  • Is available by phone or pager during all hours of operation for problems that might arise at the ACU and designate appropriate coverage during absences.
  • Attends appropriate meetings with Department and Ambulatory Services administration and regular meetings with Psychiatry ACU administrative team.

Personnel Management

  • Provides leadership and direction to ensure managerial, clinical, functional, and financial effectiveness of ACU.
  • Evaluates and disciplines support staff in collaboration with the medical director.
  • Analyzes staffing requirements and patterns based on needs and benchmarking data.
  • Works with respective departments to coordinate educational efforts and to implement these programs.
  • Interprets Michigan Medicine policies to administrative staff, medical staff, and outside agencies and groups; participates in the development and implementation of policies, priorities, program strategies, and long-range institutional planning for Michigan Medicine.
  • Promotes the professional development of all staff.
  • Ensures infrastructure is in place to support clinical research, education and training initiatives.
  • Assures faculty scheduling is consistent with Medical Group operational principles.

Community and Marketing

  • Represents the ACU and Michigan Medicine in interactions with the community and external agencies in partnership with institutional resources.
  • Coordinates marketing efforts and initiatives with Michigan Medicine and the Department.

Business Process

  • Manages routine clinic operations (e.g., scheduling, billing, referral management, check-in, front end collections, call centers, gathering patient information) in collaboration with the ACU leadership team.
  • Ensures adherence with business process standards developed by the Medical Group.
  • Manages the ACU budget, promotes productivity, optimizes revenue and identifies cost reduction opportunities for improved net margin.
  • Identifies and resolves charge capture and billing issues in collaboration with the billing office while ensuring that processes comply with internal and external agencies including third-party payers.

Coordination

  • Maintains effective, collaborative relationships with other ACUs and clinical services in Michigan Medicine.
  • Negotiates financial, organizational, and operational agreements on behalf of ACUs in partnership with ACU Medical Director and Department leadership, as appropriate.
  • Quality Improvement
  • Assures compliance with Michigan Medicine Quality and Safety Standards.
  • Participates in the Psychiatry Department Clinical Council.

Required Qualifications*

  • A Bachelor’s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience.
  • Five years of progressively responsible experience in ambulatory care operations or practice management.
  • Demonstrated effective communication, problem solving skills and customer service approach are required.
  • Demonstrated competence in leadership and management.
  • Previous supervisory experience.
  • Must be able to problem-solve using good judgment.
  • Must be able to communicate effectively verbally and in writing.
  • Ability to positively represent the department to internal and external customers.
  • Effectively prioritize workload to meet deadlines in a timely manner.
  • Excellent leadership and interpersonal skills.

Desired Qualifications*

  • Proficiency with computer systems and MiChart. 
  • Project management experience and Lean management principals.
  • Experience in managing multidisciplinary patient care providers in a clinical setting Demonstrated ability to problem solve, address staffing needs and meet operational needs.

Work Schedule

Week Days and some evening meetings (2-3 per month at most)

Work Locations

East Ann Arbor Medical Campus, Rachel Upjohn Building

Additional Information

Reporting Relationships: Psychiatry ACU Medical Director and Psychiatry Department Administrator.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.